Customer Service Advisor (Card Payment) - $21.00
2.
9 Phoenix, AZ Phoenix, AZ Full-time Full-time $21 an hour $21 an hour 3 days ago 3 days ago 3 days ago As a Customer Service Advisor (Card Payment), you will engage with our customers by phone and email providing the best in class service related to current status of accounts, payments, and other concerns.
You will be encouraged to collaborate with management and team members to accurately and efficiently assist our customers.
Pay $21.
00 per hour with at $2.
50 shift differential if working a weekend day.
Starting Class:
May 13th Available shifts:
Monday - Friday - 9am - 6pm Monday - Friday - 10am - 7pm Saturday - Tuesday 6am - 5pm What You Have:
High School diploma required.
Associate's or Bachelor's degree preferred Required:
minimum of 2 years in a customer service role Preferred:
minimum 12 months experience in loan servicing and/or payment processing Working knowledge of FDCPA and FCRA experience preferred Excellent written and verbal communication combined with analytical and problem solving skills Demonstrated ability to multi-task and work in a fast-paced environment Flexibility and ability to adapt to business needs Capability of gaining customer loyalty through listening, relationship building and professional and persuasive communication skills Team player seeking a fast-paced and challenging environment #goteam Proficient in Microsoft, Cloud based products and Google apps What You'll Be Doing:
Interacting with customers to answer questions, provide assistance, and process requests by phone and email Answer incoming customer calls regarding billing issues, service questions and general concerns Provide thorough and accurate documentation to customer accounts through our communication channels Identifying areas of opportunity for optimizing results and improving customer satisfaction.
Be a daily key contributor to improving training and development Servicing accounts by investigating problems and finding resolutions to help overcome objections that customers may have about making payments and working towards solutions that best fit the customer needs, and creating a positive customer experience Maintain superior quality assurance results Coming to work with a positive outlook contributing to Upgrade's already enjoyable environment What We Offer You:
Great open office space Paid time off (PTO) 401K matching Comprehensive benefits package:
Medical, dental, vision, life insurance & disability Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation Paid parking or platinum pass New Hire Training Program Wellness Incentive Program Kitchen fully stocked with snacks and beverages Upgrade is a fintech unicorn founded in 2017.
We are the fastest-growing company in the Americas (Financial Times).
In the last five years, over 15 million people have applied for an Upgrade card or loan, and we have delivered over $10 billion in affordable and responsible credit.
Our innovative Upgrade Card is the fastest growing credit card in America (Nilson Report).
Combining the flexibility of a credit card with the low cost of an installment loan helps us redefine banking.
Upgrade has been named a Best Place to Work in the Bay Area three years in a row, one of the Top Companies to work for in Arizona, and we have received awards for being a best company for Diversity, Women, Culture, and Veterans.
We are looking for new team members who get excited about designing and delivering new and better products to join a team of 900 talented and passionate professionals.
Come join us if you like to tackle big problems and make a meaningful difference in people's lives.
Job Type:
Full-time Pay:
$21.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Vision insurance Shift:
10 hour shift Weekly day range:
Weekends as needed Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
9 Phoenix, AZ Phoenix, AZ Full-time Full-time $21 an hour $21 an hour 3 days ago 3 days ago 3 days ago As a Customer Service Advisor (Card Payment), you will engage with our customers by phone and email providing the best in class service related to current status of accounts, payments, and other concerns.
You will be encouraged to collaborate with management and team members to accurately and efficiently assist our customers.
Pay $21.
00 per hour with at $2.
50 shift differential if working a weekend day.
Starting Class:
May 13th Available shifts:
Monday - Friday - 9am - 6pm Monday - Friday - 10am - 7pm Saturday - Tuesday 6am - 5pm What You Have:
High School diploma required.
Associate's or Bachelor's degree preferred Required:
minimum of 2 years in a customer service role Preferred:
minimum 12 months experience in loan servicing and/or payment processing Working knowledge of FDCPA and FCRA experience preferred Excellent written and verbal communication combined with analytical and problem solving skills Demonstrated ability to multi-task and work in a fast-paced environment Flexibility and ability to adapt to business needs Capability of gaining customer loyalty through listening, relationship building and professional and persuasive communication skills Team player seeking a fast-paced and challenging environment #goteam Proficient in Microsoft, Cloud based products and Google apps What You'll Be Doing:
Interacting with customers to answer questions, provide assistance, and process requests by phone and email Answer incoming customer calls regarding billing issues, service questions and general concerns Provide thorough and accurate documentation to customer accounts through our communication channels Identifying areas of opportunity for optimizing results and improving customer satisfaction.
Be a daily key contributor to improving training and development Servicing accounts by investigating problems and finding resolutions to help overcome objections that customers may have about making payments and working towards solutions that best fit the customer needs, and creating a positive customer experience Maintain superior quality assurance results Coming to work with a positive outlook contributing to Upgrade's already enjoyable environment What We Offer You:
Great open office space Paid time off (PTO) 401K matching Comprehensive benefits package:
Medical, dental, vision, life insurance & disability Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation Paid parking or platinum pass New Hire Training Program Wellness Incentive Program Kitchen fully stocked with snacks and beverages Upgrade is a fintech unicorn founded in 2017.
We are the fastest-growing company in the Americas (Financial Times).
In the last five years, over 15 million people have applied for an Upgrade card or loan, and we have delivered over $10 billion in affordable and responsible credit.
Our innovative Upgrade Card is the fastest growing credit card in America (Nilson Report).
Combining the flexibility of a credit card with the low cost of an installment loan helps us redefine banking.
Upgrade has been named a Best Place to Work in the Bay Area three years in a row, one of the Top Companies to work for in Arizona, and we have received awards for being a best company for Diversity, Women, Culture, and Veterans.
We are looking for new team members who get excited about designing and delivering new and better products to join a team of 900 talented and passionate professionals.
Come join us if you like to tackle big problems and make a meaningful difference in people's lives.
Job Type:
Full-time Pay:
$21.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Vision insurance Shift:
10 hour shift Weekly day range:
Weekends as needed Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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