Bilingual Customer Support Representative
Lincoln Heritage Life Insurance Company Lincoln Heritage Life Insurance Company Phoenix, AZ Phoenix, AZ Full-time Full-time $22 an hour $22 an hour 15 hours ago 15 hours ago 15 hours ago Customer Support Representative - Bilingual (Hybrid or In Office) Up to $3,000.
00 incentive for joining our company! If you have a passion for helping people while using your Spanish/English language skills, enjoy fast paced environments, and are ready to start building a career with a stable, growing company-one that recognizes and rewards hard work and dedication, we want to talk to you!
Responsibilities:
Communicate effectively and empathically with our agents and clients Analyze callers' questions and provide knowledge based resolutions Ability to work in an above average paced environment Record keeping skills and attention to detail are a must We are looking for:
Ability to read, write, and speak fluently in both English and Spanish Positive, can-do attitude Strong troubleshooting skills Job ownership
Benefits:
Up to $3,000.
00 incentive for joining our company! Company paid continuing education Low-cost medical/dental after 30 days of employment Company paid Life Insurance, Long and Short-term disability insurance 401K with generous company match plus profit sharing 2 weeks paid vacation, 1 week sick, plus 3 personal days Work remotely supporting the Home Office in Phoenix, Arizona Spanish Marketing Department - Job
Summary:
In the Spanish department, our objective is to provide superb customer service to our policyholders and agents, creating positive interactions and building relationships, most of the time in Spanish! ilingual Spanish Associate Daily
Responsibilities:
Assist policyholders and agents over the phone with excellent service Process new business applications the same day they were received Audit new business applications within 3 business days of them being processed Assemble and mail out policy contracts within 3 business days of released Assist other departments with any Spanish policy issues that arise (Translations, Service Requests, & New Business) KSAO Requirements:
Self-driven and motivated High commitment to a positive service experience to internal and external customers Strong attention to detail Strong communication/listening skills:
Ability to communicate clearly and professionally, both verbally and in writing Ability to handle difficult policyholder situations Pleasant and friendly attitude Contributes new ideas that will benefit the department and/or company Possess a strong work ethic and a team player mentality Fluent in Spanish and English High school diploma or equivalent Additional Requirements:
4 to 6 weeks training One-on-one training WPM:
30 w.
p.
m.
High clerical speed/accuracy Good verbal skills Good Problem Solving/Conflict Resolution skills Frequently required to use hands or fingers, handle or feel objects, tools, or controls Occasionally required to stand; walk; and reach with hands and arms Must be able to sit for long periods of time Must have manual dexterity to work computer systems and keyboard Must be able to lift 25 lbs.
Job Type:
Full-time Pay:
$22.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Experience level:
1 year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
Hybrid remote Education:
High school or equivalent (Required) Language:
Spanish and English fluently (Required) Work Location:
Hybrid remote in Phoenix, AZ 85018.
Estimated Salary: $20 to $28 per hour based on qualifications.
00 incentive for joining our company! If you have a passion for helping people while using your Spanish/English language skills, enjoy fast paced environments, and are ready to start building a career with a stable, growing company-one that recognizes and rewards hard work and dedication, we want to talk to you!
Responsibilities:
Communicate effectively and empathically with our agents and clients Analyze callers' questions and provide knowledge based resolutions Ability to work in an above average paced environment Record keeping skills and attention to detail are a must We are looking for:
Ability to read, write, and speak fluently in both English and Spanish Positive, can-do attitude Strong troubleshooting skills Job ownership
Benefits:
Up to $3,000.
00 incentive for joining our company! Company paid continuing education Low-cost medical/dental after 30 days of employment Company paid Life Insurance, Long and Short-term disability insurance 401K with generous company match plus profit sharing 2 weeks paid vacation, 1 week sick, plus 3 personal days Work remotely supporting the Home Office in Phoenix, Arizona Spanish Marketing Department - Job
Summary:
In the Spanish department, our objective is to provide superb customer service to our policyholders and agents, creating positive interactions and building relationships, most of the time in Spanish! ilingual Spanish Associate Daily
Responsibilities:
Assist policyholders and agents over the phone with excellent service Process new business applications the same day they were received Audit new business applications within 3 business days of them being processed Assemble and mail out policy contracts within 3 business days of released Assist other departments with any Spanish policy issues that arise (Translations, Service Requests, & New Business) KSAO Requirements:
Self-driven and motivated High commitment to a positive service experience to internal and external customers Strong attention to detail Strong communication/listening skills:
Ability to communicate clearly and professionally, both verbally and in writing Ability to handle difficult policyholder situations Pleasant and friendly attitude Contributes new ideas that will benefit the department and/or company Possess a strong work ethic and a team player mentality Fluent in Spanish and English High school diploma or equivalent Additional Requirements:
4 to 6 weeks training One-on-one training WPM:
30 w.
p.
m.
High clerical speed/accuracy Good verbal skills Good Problem Solving/Conflict Resolution skills Frequently required to use hands or fingers, handle or feel objects, tools, or controls Occasionally required to stand; walk; and reach with hands and arms Must be able to sit for long periods of time Must have manual dexterity to work computer systems and keyboard Must be able to lift 25 lbs.
Job Type:
Full-time Pay:
$22.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Experience level:
1 year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
Hybrid remote Education:
High school or equivalent (Required) Language:
Spanish and English fluently (Required) Work Location:
Hybrid remote in Phoenix, AZ 85018.
Estimated Salary: $20 to $28 per hour based on qualifications.
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