Elections Technology Training and Support Specialist
SECRETARY OF STATE (DEPT OF STATE)SECRETARY OF STATE (DEPT OF STATE)The mission of the Office of the Arizona Secretary of State is to provide services throughout the state to:
Preserve our historyPromote engagement; andProtect the futureThe office strives to achieve this mission by being trusted, accessible, innovative, and secureElections Technology Training and Support SpecialistJob Location:
Address:
1700 W Washington Avenue Phoenix, AZ.
85007Posting Details:
Salary:
$28.
50 per hourGrade:
21Open until filledJob
Summary:
The Elections Technology Training and Support Specialist works with the other team members and the Elections Technology Team.
This role focuses on fielding Educational Opportunities and questions that statewide users may encounter while using the state-run election systems.
Prerequisite knowledge of election systems is not a requirement for this role, however a general understanding of websites and software is needed.
This role will provide regular online presentations to deliver training to users on how to best utilize the state-run systems.
These trainings are held in a group or one on one setting.
This role will also provide support through Email and Ticketing Systems to help answer questions, and provide basic trouble shooting that may come up while using the system.
Will also work on developing and maintaining a Knowledge Base resource for users to access previous trainings.
Job Duties:
50% Training Building Curriculum and Presentations for future training Meeting with counties in one-on-one meetings to assist in training opportunities Organizing and scheduling group training presentations Delivering regular group training presentations through Teams Maintaining a Knowledge Base for users to view previous trainings and possible help articles Maintaining user guides in the system50% Helpdesk Support Answering Emails that are sent to the team that require additional follow up Managing and identifying tickets that are educational opportunities Providing support to Triage calls to assist with Basic Troubleshooting Reaching out to counties when we are unable to define or replicate a potential issue in the systemKnowledge, Skills & Abilities (KSAs):
Technical Learning:
Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge.
Presentation Skills:
Is effective in a variety of formal presentation settings:
one-on-one, small and large groups, with peers, direct reports, and bosses; commands attention and can manage group processes during the presentation; can change tactics midstream when something isn't working.
Learning on the Fly:
Learns quickly when facing new problems; open to change; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Action Oriented:
Enjoys working hard; not fearful of acting with a minimum of planning; seizes more opportunities than others.
Strong understanding of anatomy of websites Strong understanding of building curriculums Comfortable using Microsoft PowerPoint Comfortable using Microsoft Excel Basic Understanding of Troubleshooting Software Basic Understanding of ElectionsPre-Employment Requirements:
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply:
Driver's License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits:
The State of Arizona provides an excellent comprehensive benefits package including:
Top-ranked retirement and long-term disability plans Affordable medical, dental, life, and short-term disability insurance plans Accrued vacation pay and sick days 10 paid holidays per year Deferred compensation plan Credit union membership Wellness plansFor a complete list of benefits provided by The State of Arizona, please visit our benefits pageRetirement:
State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period.
The ASRS defined benefit plan provides for life-long income upon retirement.
You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
Contact Us:
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
email protected Recommended Skills Anatomy Curiosity Curriculum Development Group Dynamics Help Desk Knowledge Base Estimated Salary: $20 to $28 per hour based on qualifications.
Preserve our historyPromote engagement; andProtect the futureThe office strives to achieve this mission by being trusted, accessible, innovative, and secureElections Technology Training and Support SpecialistJob Location:
Address:
1700 W Washington Avenue Phoenix, AZ.
85007Posting Details:
Salary:
$28.
50 per hourGrade:
21Open until filledJob
Summary:
The Elections Technology Training and Support Specialist works with the other team members and the Elections Technology Team.
This role focuses on fielding Educational Opportunities and questions that statewide users may encounter while using the state-run election systems.
Prerequisite knowledge of election systems is not a requirement for this role, however a general understanding of websites and software is needed.
This role will provide regular online presentations to deliver training to users on how to best utilize the state-run systems.
These trainings are held in a group or one on one setting.
This role will also provide support through Email and Ticketing Systems to help answer questions, and provide basic trouble shooting that may come up while using the system.
Will also work on developing and maintaining a Knowledge Base resource for users to access previous trainings.
Job Duties:
50% Training Building Curriculum and Presentations for future training Meeting with counties in one-on-one meetings to assist in training opportunities Organizing and scheduling group training presentations Delivering regular group training presentations through Teams Maintaining a Knowledge Base for users to view previous trainings and possible help articles Maintaining user guides in the system50% Helpdesk Support Answering Emails that are sent to the team that require additional follow up Managing and identifying tickets that are educational opportunities Providing support to Triage calls to assist with Basic Troubleshooting Reaching out to counties when we are unable to define or replicate a potential issue in the systemKnowledge, Skills & Abilities (KSAs):
Technical Learning:
Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge.
Presentation Skills:
Is effective in a variety of formal presentation settings:
one-on-one, small and large groups, with peers, direct reports, and bosses; commands attention and can manage group processes during the presentation; can change tactics midstream when something isn't working.
Learning on the Fly:
Learns quickly when facing new problems; open to change; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Action Oriented:
Enjoys working hard; not fearful of acting with a minimum of planning; seizes more opportunities than others.
Strong understanding of anatomy of websites Strong understanding of building curriculums Comfortable using Microsoft PowerPoint Comfortable using Microsoft Excel Basic Understanding of Troubleshooting Software Basic Understanding of ElectionsPre-Employment Requirements:
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply:
Driver's License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits:
The State of Arizona provides an excellent comprehensive benefits package including:
Top-ranked retirement and long-term disability plans Affordable medical, dental, life, and short-term disability insurance plans Accrued vacation pay and sick days 10 paid holidays per year Deferred compensation plan Credit union membership Wellness plansFor a complete list of benefits provided by The State of Arizona, please visit our benefits pageRetirement:
State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period.
The ASRS defined benefit plan provides for life-long income upon retirement.
You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
Contact Us:
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
email protected Recommended Skills Anatomy Curiosity Curriculum Development Group Dynamics Help Desk Knowledge Base Estimated Salary: $20 to $28 per hour based on qualifications.
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