Customer Support Agreement Administrator (Phoenix)
Requisition #:
26439Shift :
1Start Time :
8:
00 amEnd Time :
5:
00 pmSchedule Days :
Monday - FridayPosition Status:
Full Time (40 hrs week)Pay Range:
$39,990.
00 - $66,790Job SummaryMerchandising, marketing, developing, implementing and managing Empire Service Contracts.
Determine pricing schedules for EMPIRE customer support contracts for Caterpillar and Non Caterpillar products to include:
Total Maintenance, Lube Services (Preventative Maintenance), Running Repairs, PCR Overhauls, etc.
Continually improve and refine the way we create, sell and manage customer support contracts.
Demonstrate leadership, integrity, quality, teamwork and a sense of urgency in performing duties and responsibilities.
Essential Functions & Additional Responsibilities Researches, analyzes and develops costs and contract language.
Focuses attention on Empire's goal of customer satisfaction, market dominance and profitability.
Provides Sales, Parts and Service Departments with technical product information.
Manages charges to contracts to ensure accuracy and reasonableness.
Resolves discrepancies and errors with the appropriate personnel.
Provides training and direction to areas.
Develops the means of tracking and reporting key aspects of each contract including, but not limited to, contract profitability, availability, present contract costs, and projections of future contract costs, PCR cycles and variances between contract intent and practices and policies.
Develops, implements and maintains databases and record keeping tools.
Develops contract classification standards and categorize and catalogue EMPIRE service contracts based on its specific requirements.
Works safely at all times.
Adheres to all applicable safety policies.
Complies with all company policies, procedures and standards.
Ensures all contract systems are followed.
Evaluates and implements contract system improvements.
Monitors the accuracy of information used to establish and maintain contract records.
Works closely with the corporate Risk Management and Legal Departments to manage potential liability.
Ensures positive customer relations and EMPIRE profitability by actively participating in contract development discussions and negotiations.
Responsible for fostering knowledge in all applicable areas within the company on contract development, implementation and management.
Perform other duties as directed by management Must accomplish training and serve as a Green Belt in support of Empire's Six Sigma program.
Works within and promotes corporate values.
Additional RequirementsAdditional Level RequirementsSkills & AbilitiesAcceptable attendance to meet all company standards and requirements.
Advanced mathematical and analytical skills.
Demonstrated high-level proficiency in Empire's computer programs in the performance of the job.
Interpersonal skills sufficient to communicate verbally and in writing with others in an objective and cooperative manner.
EducationExperiencePhysical RequirementsThe physical demands are representative of those that must be met to successfully perform the essential functions of this job.
Required to sit occasionallyRequired to use hands occasionallyRequired to talk or hear occasionallyRequired to stand frequentlyRequired to walk frequentlyRequired to reach outward frequentlyRequired to climb frequentlyRequired to lift or carry 10 lbs or lessSpecific vision abilities include distance visionWork EnvironmentThe characteristics described here are those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level is quiet.
Exposure to indoor controlled environment.
Footer
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
The roles and objectives of this job do not include setting corporate policy, and does not constitute a managing agent of the company.
Empire is committed to working with and providing reasonable accommodation to individuals with disabilities.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 480-633-5440 and let us know the nature of your request and your contact information.
Empire Southwest is an EEO/Affirmative Action EmployerSafety - Respect - Integrity - Teamwork - Excellence - Stewardship - AstonishmentNearest Major Market:
PhoenixJob Segment:
Customer Service Recommended Skills Analytical Customer Relationship Management Customer Satisfaction Customer Service Databases Interpersonal Skills Estimated Salary: $20 to $28 per hour based on qualifications.
26439Shift :
1Start Time :
8:
00 amEnd Time :
5:
00 pmSchedule Days :
Monday - FridayPosition Status:
Full Time (40 hrs week)Pay Range:
$39,990.
00 - $66,790Job SummaryMerchandising, marketing, developing, implementing and managing Empire Service Contracts.
Determine pricing schedules for EMPIRE customer support contracts for Caterpillar and Non Caterpillar products to include:
Total Maintenance, Lube Services (Preventative Maintenance), Running Repairs, PCR Overhauls, etc.
Continually improve and refine the way we create, sell and manage customer support contracts.
Demonstrate leadership, integrity, quality, teamwork and a sense of urgency in performing duties and responsibilities.
Essential Functions & Additional Responsibilities Researches, analyzes and develops costs and contract language.
Focuses attention on Empire's goal of customer satisfaction, market dominance and profitability.
Provides Sales, Parts and Service Departments with technical product information.
Manages charges to contracts to ensure accuracy and reasonableness.
Resolves discrepancies and errors with the appropriate personnel.
Provides training and direction to areas.
Develops the means of tracking and reporting key aspects of each contract including, but not limited to, contract profitability, availability, present contract costs, and projections of future contract costs, PCR cycles and variances between contract intent and practices and policies.
Develops, implements and maintains databases and record keeping tools.
Develops contract classification standards and categorize and catalogue EMPIRE service contracts based on its specific requirements.
Works safely at all times.
Adheres to all applicable safety policies.
Complies with all company policies, procedures and standards.
Ensures all contract systems are followed.
Evaluates and implements contract system improvements.
Monitors the accuracy of information used to establish and maintain contract records.
Works closely with the corporate Risk Management and Legal Departments to manage potential liability.
Ensures positive customer relations and EMPIRE profitability by actively participating in contract development discussions and negotiations.
Responsible for fostering knowledge in all applicable areas within the company on contract development, implementation and management.
Perform other duties as directed by management Must accomplish training and serve as a Green Belt in support of Empire's Six Sigma program.
Works within and promotes corporate values.
Additional RequirementsAdditional Level RequirementsSkills & AbilitiesAcceptable attendance to meet all company standards and requirements.
Advanced mathematical and analytical skills.
Demonstrated high-level proficiency in Empire's computer programs in the performance of the job.
Interpersonal skills sufficient to communicate verbally and in writing with others in an objective and cooperative manner.
EducationExperiencePhysical RequirementsThe physical demands are representative of those that must be met to successfully perform the essential functions of this job.
Required to sit occasionallyRequired to use hands occasionallyRequired to talk or hear occasionallyRequired to stand frequentlyRequired to walk frequentlyRequired to reach outward frequentlyRequired to climb frequentlyRequired to lift or carry 10 lbs or lessSpecific vision abilities include distance visionWork EnvironmentThe characteristics described here are those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level is quiet.
Exposure to indoor controlled environment.
Footer
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
The roles and objectives of this job do not include setting corporate policy, and does not constitute a managing agent of the company.
Empire is committed to working with and providing reasonable accommodation to individuals with disabilities.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 480-633-5440 and let us know the nature of your request and your contact information.
Empire Southwest is an EEO/Affirmative Action EmployerSafety - Respect - Integrity - Teamwork - Excellence - Stewardship - AstonishmentNearest Major Market:
PhoenixJob Segment:
Customer Service Recommended Skills Analytical Customer Relationship Management Customer Satisfaction Customer Service Databases Interpersonal Skills Estimated Salary: $20 to $28 per hour based on qualifications.
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