Multi-Unit Restaurant Operations Manager - PHX Sky Harbor Airport
$90,000 - $110,000 Potential for quarterly bonuses
end of year super-bonus At SSP America, we are passionate about bringing cool, authentic restaurants to airports that represent a taste of place.
SSP America operates several restaurants throughout Sky Harbor Airport.
Our restaurants include:
Four Peaks, Matt's Big Breakfast, Humble Pie, Zinc, PHX Beer Company, Los Taquitos, Dunkin Donuts, Tarbell's Tavern, & Pei Wei.
The Airport Operations Manager has responsibilities for all areas and aspects of multi-unit restaurant operations within an Airport.
Managerial tasks to include, but not limited to, training and retaining an excellent staff; delivering outstanding hospitality, food cost and labor cost; shared P&L responsibility; running shifts; maintaining sanitation, safety and cleanliness; and adhere to all company policies and procedures.
This position reports to on-site Director of Operations.
Develop guest partnerships and grow the brand and business within the Airport, Concourse, Terminal, and/or Food Court location.
Communicate & train all aspects of SSP company programs, brand programs, and operational standards to management/direct reports and hourly team members.
Work with corporate support team to ensure that the facilitation and installation of equipment meets standards and the needs of our programs.
Train management/direct reports and hourly team members on proper product preparation, guest service techniques, and daily equipment maintenance procedures, as well as brand identity and operational standards.
Conduct routine internal quality assessment audits and complete detailed written assessments to help determine preparedness of location and concurrence with brand standards and programs.
Responsible for financial controls, personnel management, facilities, marketing, food preparation and quality, and general business operations and possess the organizational agility to report on these measures to your manager and Regional Vice President/Area Director of Operations on a regular basis.
Drive your team in the areas of new product introductions and promotional programs; be the subject matter expert and institute training that will guide the implementation of these products/programs and provide training accordingly.
Identify potential or existing operational problems across the business and initiate, develop, and implement appropriate solutions and then measure results.
Communicate company policies with your management team/direct reports and hourly team members through written and oral communication in a timely and effective manner.
Perform and demonstrate all operational duties, including production of all products on the brand menu and in accordance with brand and operational standards, with the expectation that management/direct reports and hourly team members will be trained to do the same.
Ability to learn, transfer learning, train and hold management team/direct reports/shift supervisors accountable for knowing, demonstrating and effectively utilizing systems, tools, processes, and equipment which enable guest loyalty and increased profitability.
Communicate company policies with management team/direct reports and hourly team members through written and oral communication in a timely and effective manner and in accordance with SSP approved communication methods.
Sets and reviews objectives for all managers/direct reports and hourly team members on a weekly, monthly, and/or yearly basis, to aide in their development as an SSP employee and regularly report those objectives to the Director of Operations/General Manager and/or Regional Vice President/Area Director of Operations.
Ensures annual performance appraisals are completed for all management/direct reports and hourly team members within your area of the business.
Develops productive local Client Relationships (e.
g.
with Airport Management).
Drives and monitors effective merchandising of products at all times, ability to create great displays that reflect plan-o-grams and coach direct reports and team members on doing the same, and have good levels of availability of product.
Implements production planning to drive down waste costs (where applicable) Skills & Requirements Skills & Other Requirements:
7
years of increasingly responsible restaurant/food service management experience, (direct P&L responsibility); or an equivalent combination of education and experience.
Multi-unit operations and/or franchise operations management experience required.
Aptitude to monitor and control labor costs in both dollar and percentage terms.
Proficiency with MS Office Suite applications including MS Word, Excel, and PowerPoint.
Exceptional interpersonal skills and be able to interface effectively with all levels of management in the field and at the corporate level.
Ability to effectively influence through knowledge, relationship management, and trust.
Ability to partner with a diverse group of stakeholders.
Ability to conduct gap analysis between desired and current state of expressed goals, based on business planning, knowledge of basic business operations, employee satisfaction, consumer satisfaction, and marketing effectiveness.
Excellent written and verbal communication, including delivering presentations at public meetings.
Proven ability to work under pressure, exercising good judgment.
Ability to handle conflict and resolve uncomfortable situations with clients, customers, peers and direct reports Effective organizational maturity to prioritize daily, weekly, monthly and yearly activities.
Benefits, Compensation and Care:
At SSP America we believe if we take care of our employees, our employees will take care of our passengers.
That's why we offer competitive benefits, and our first source for filling management positions is our internal team.
Health & Prescription Plans Dental Plan Vision Plan Life Plan Paid Public Holidays Paid Vacation 401K Plan (with company match) Awards and Recognition Meal Plan Free Parking Gym Discounts Employee Assistance Program (including short-term counseling, simple will, financial & legal consultation, referrals for child/elder/pet care) EOE/D/V/M/F Qualifications Recommended Skills Agility Assessments Auditing Business Planning Business Relationship Management Coaching And Mentoring Estimated Salary: $20 to $28 per hour based on qualifications.
end of year super-bonus At SSP America, we are passionate about bringing cool, authentic restaurants to airports that represent a taste of place.
SSP America operates several restaurants throughout Sky Harbor Airport.
Our restaurants include:
Four Peaks, Matt's Big Breakfast, Humble Pie, Zinc, PHX Beer Company, Los Taquitos, Dunkin Donuts, Tarbell's Tavern, & Pei Wei.
The Airport Operations Manager has responsibilities for all areas and aspects of multi-unit restaurant operations within an Airport.
Managerial tasks to include, but not limited to, training and retaining an excellent staff; delivering outstanding hospitality, food cost and labor cost; shared P&L responsibility; running shifts; maintaining sanitation, safety and cleanliness; and adhere to all company policies and procedures.
This position reports to on-site Director of Operations.
Develop guest partnerships and grow the brand and business within the Airport, Concourse, Terminal, and/or Food Court location.
Communicate & train all aspects of SSP company programs, brand programs, and operational standards to management/direct reports and hourly team members.
Work with corporate support team to ensure that the facilitation and installation of equipment meets standards and the needs of our programs.
Train management/direct reports and hourly team members on proper product preparation, guest service techniques, and daily equipment maintenance procedures, as well as brand identity and operational standards.
Conduct routine internal quality assessment audits and complete detailed written assessments to help determine preparedness of location and concurrence with brand standards and programs.
Responsible for financial controls, personnel management, facilities, marketing, food preparation and quality, and general business operations and possess the organizational agility to report on these measures to your manager and Regional Vice President/Area Director of Operations on a regular basis.
Drive your team in the areas of new product introductions and promotional programs; be the subject matter expert and institute training that will guide the implementation of these products/programs and provide training accordingly.
Identify potential or existing operational problems across the business and initiate, develop, and implement appropriate solutions and then measure results.
Communicate company policies with your management team/direct reports and hourly team members through written and oral communication in a timely and effective manner.
Perform and demonstrate all operational duties, including production of all products on the brand menu and in accordance with brand and operational standards, with the expectation that management/direct reports and hourly team members will be trained to do the same.
Ability to learn, transfer learning, train and hold management team/direct reports/shift supervisors accountable for knowing, demonstrating and effectively utilizing systems, tools, processes, and equipment which enable guest loyalty and increased profitability.
Communicate company policies with management team/direct reports and hourly team members through written and oral communication in a timely and effective manner and in accordance with SSP approved communication methods.
Sets and reviews objectives for all managers/direct reports and hourly team members on a weekly, monthly, and/or yearly basis, to aide in their development as an SSP employee and regularly report those objectives to the Director of Operations/General Manager and/or Regional Vice President/Area Director of Operations.
Ensures annual performance appraisals are completed for all management/direct reports and hourly team members within your area of the business.
Develops productive local Client Relationships (e.
g.
with Airport Management).
Drives and monitors effective merchandising of products at all times, ability to create great displays that reflect plan-o-grams and coach direct reports and team members on doing the same, and have good levels of availability of product.
Implements production planning to drive down waste costs (where applicable) Skills & Requirements Skills & Other Requirements:
7
years of increasingly responsible restaurant/food service management experience, (direct P&L responsibility); or an equivalent combination of education and experience.
Multi-unit operations and/or franchise operations management experience required.
Aptitude to monitor and control labor costs in both dollar and percentage terms.
Proficiency with MS Office Suite applications including MS Word, Excel, and PowerPoint.
Exceptional interpersonal skills and be able to interface effectively with all levels of management in the field and at the corporate level.
Ability to effectively influence through knowledge, relationship management, and trust.
Ability to partner with a diverse group of stakeholders.
Ability to conduct gap analysis between desired and current state of expressed goals, based on business planning, knowledge of basic business operations, employee satisfaction, consumer satisfaction, and marketing effectiveness.
Excellent written and verbal communication, including delivering presentations at public meetings.
Proven ability to work under pressure, exercising good judgment.
Ability to handle conflict and resolve uncomfortable situations with clients, customers, peers and direct reports Effective organizational maturity to prioritize daily, weekly, monthly and yearly activities.
Benefits, Compensation and Care:
At SSP America we believe if we take care of our employees, our employees will take care of our passengers.
That's why we offer competitive benefits, and our first source for filling management positions is our internal team.
Health & Prescription Plans Dental Plan Vision Plan Life Plan Paid Public Holidays Paid Vacation 401K Plan (with company match) Awards and Recognition Meal Plan Free Parking Gym Discounts Employee Assistance Program (including short-term counseling, simple will, financial & legal consultation, referrals for child/elder/pet care) EOE/D/V/M/F Qualifications Recommended Skills Agility Assessments Auditing Business Planning Business Relationship Management Coaching And Mentoring Estimated Salary: $20 to $28 per hour based on qualifications.
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