Bullsequana Support Engineer
We are a world leader in designing high-end Enterprise platforms (HEP) such as:
BullSequana SH, a modular high availability Enterprise server scaling from 2 to 32 CPUs (latest Intel Xeon architecture).
BullSequana SH exceptional scalability makes it the perfect solution for various business needs such as scale-up and large in memory databases.
As part of our support group, you will join an expert support team dedicated to top priority customers (hyperscalers and OEMs).
This team is part of our Hyperscalers lab in Phoenix, Arizona and works closely with our local engineering group designing these solutions.
The main tasks include:
Troubleshoot and Investigate complex incidents with remote take over and responsibility for service level compliance as well as technical escalations.
This troubleshooting can involve:
- Hardware aspects (motherboard, Intel CPU, Node Controllers or Interconnect, peripherals such as disk arrays or PCIe adapters, etc.
)- Firmware aspects (BIOS, BMC, FPGA, Redfish, IPMI, SYSLOG, SNMP, etc.
)- Software aspects (OS drivers, Kernel, etc.
) Interface with the customer, level 1 support and engineering through the ticketing system Present high priority tickets progress status to customers Coordinate, coach and train support and field engineers Document known errors, standard solutions and workarounds in a knowledge database.
Communicate the root cause analysis as well as provide information to the L1 support teams Help designing, testing and/or developing debug and audit tools Create, maintain and further develop training documentation, e-learning and webinars Participate in the support process improvementEducation Bachelors or Masters in Computer Science or Electrical Engineering recommended (or equivalent experience)Work Experience Extensive troubleshooting experience in the IT environmentSkills - Very good analytical skills and methodologyHiring manager will ask about the below in depth.
Good knowledge of:
Recommended Skills Analytical Architecture Auditing Bios Business Process Improvement Business Requirements Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
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BullSequana SH, a modular high availability Enterprise server scaling from 2 to 32 CPUs (latest Intel Xeon architecture).
BullSequana SH exceptional scalability makes it the perfect solution for various business needs such as scale-up and large in memory databases.
As part of our support group, you will join an expert support team dedicated to top priority customers (hyperscalers and OEMs).
This team is part of our Hyperscalers lab in Phoenix, Arizona and works closely with our local engineering group designing these solutions.
The main tasks include:
Troubleshoot and Investigate complex incidents with remote take over and responsibility for service level compliance as well as technical escalations.
This troubleshooting can involve:
- Hardware aspects (motherboard, Intel CPU, Node Controllers or Interconnect, peripherals such as disk arrays or PCIe adapters, etc.
)- Firmware aspects (BIOS, BMC, FPGA, Redfish, IPMI, SYSLOG, SNMP, etc.
)- Software aspects (OS drivers, Kernel, etc.
) Interface with the customer, level 1 support and engineering through the ticketing system Present high priority tickets progress status to customers Coordinate, coach and train support and field engineers Document known errors, standard solutions and workarounds in a knowledge database.
Communicate the root cause analysis as well as provide information to the L1 support teams Help designing, testing and/or developing debug and audit tools Create, maintain and further develop training documentation, e-learning and webinars Participate in the support process improvementEducation Bachelors or Masters in Computer Science or Electrical Engineering recommended (or equivalent experience)Work Experience Extensive troubleshooting experience in the IT environmentSkills - Very good analytical skills and methodologyHiring manager will ask about the below in depth.
Good knowledge of:
Recommended Skills Analytical Architecture Auditing Bios Business Process Improvement Business Requirements Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3m32b6lwkbyqt09ym6', 'ExternalApply-j3m32b6lwkbyqt09ym6'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
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