Remote Contact Center Advisor
2.
5 Phoenix, AZ Phoenix, AZ Full-time Full-time $15 - $20 an hour $15 - $20 an hour 11 hours ago 11 hours ago 11 hours ago CONTRACT TO FULL-TIME OPPORTUNITY:
Fully Remote Contact Center Agent (Automotive industry) Auto Service Writer/Customer Service position for a friendly, technologically savvy, and well-spoken individual who loves to interact with customers over phone, text, email, and more! Location:
Remote (Work from ANYWHERE!!!) Pay:
$20 / hr (assessed on experience and capabilities) About You:
You enjoy fast paced environments and challenges.
You are a well versed automotive service advisor with multi-line vehicle sales and estimating experience.
You desire to work with a straightforward and ethical team flourishing in the industry.
You thrive in fluid situations and are able to keep a friendly demeanor regardless of the situation.
You are continuously seeking to learn new skills and improve yourself.
You want to be challenged and can handle a wide variety of problems thrown at you.
Mindset:
Tech savvy and self-starter attitude Enjoys using new technology to streamline work Efficient and professional Enjoys working in a dynamic environment and being an early team member of Silicon Valley technology startup We are a local
successful automotive repair and service business with a well-established history that is entering a rapid growth phase and is hiring across the board as we grow.
Stress-Free Auto Care believes that effective sales means acting in the best interest of the customer.
As an ambassador of the company, you appreciate a management team that values feedback and implements your feedback, where relevant.
Our team enjoys the reward that comes with a dynamic and highly fluid work environments.
You will have the opportunity to help Stress-Free Auto Care develop policies, create material regarding automotive repair, influence best practices and recommended service approaches, and provide feedback regarding the internal systems used by Stress-Free Auto Care.
As a Contact Center Agent (Automotive industry) Auto Service Writer/Customer Service Rep representing a region of auto shops, you are both an advocate for the customer and the key sales lead for the company.
Initially, your efforts will support that every customer inquiry is responded to in a timely manner.
As you become more comfortable in the role, your responsibilities will encompass customer vehicle repair and maintenance action plans, converting calls into appointments, referring customers to appropriate shop destinations, assisting with digital payments, directing rideshare vehicles and working directly with top talent store Managers and Regional Directors.
Requirements:
5 Years Experience of Verifiable, Professional Service Advisor role(s) at multi-line shops Excellent written and verbal skills Timely, trustworthy, and responsible Friendly & welcoming mindset Multitasking & communication skills Available to work Monday - Friday (Pacific Time), Approximately 8:
00am - 5:
00 pm Windows Laptop/desktop PC operating at least Windows 10, headset, and reliable internet connection.
Suggestion of dual screens and keyboard recommended.
Expected Practices Call handling:
As soon as you hang up with a customer you should be prepared to accept another call.
Communication Record Keeping:
Document your calls promptly and appropriately.
Reporting:
Any system failure or friction which is limiting your ability to work effectively must be reported as early as possible.
Sales:
Your role is intended to improve sales whether directly or indirectly.
A few examples of this:
reduce the total # of missed calls experienced by the Region and increase the # of appointments through various means, creating and sending estimates to clients, resulting in an increase of overall sales, Missed call/appointment follow up, and utilizing marketing sources to convert leads.
Bonus points if you have:
Automotive Shop Management Experience Automotive Technician Experience ASE or other Mechanic / Technician Certifications Experience with digital ticketing systems & processes (e.
g.
Zendesk) Experience with Work Communication Messaging Applications, such as Slack Roles and
Responsibilities:
Primary Duties Your primary duty is to pick up calls that spill over from shops, address customer concerns, and improve sales.
Pick up the phone:
Any time in which you are not available, either physically or through Do Not Disturb, must be clocked out as a break in our time clock software.
This for example covers lunch breaks.
Repeat occurrences of not picking up a call if not already on a call will result in dismissal.
Accountability:
Total phone handling time will be tracked daily.
If you are for example on the phone for only 3 hours out of a day, you will be expected to provide meaningful value to the company through other means.
Create Appointments:
Many customers calling are simple follow ups or have a vehicle being serviced at one of our many locations.
Outside of those cases, your top priority will be to convert callers into appointments.
All appointments/visits in which a customer is expected to be seen must be completed through the SFAC (Stress-Free Auto Care) website app.
Secondary Duties If your inbound calls (total inbound handling time) total to less than 75% of your working hours, you will support the Company through secondary duties to improve sales and overall customer experience.
These include:
Customer Review Follow-Ups:
Respond daily to Yelp and Google reviews left that day using Stress-Free best practices Appointment Follow-Ups:
Actively contacting any missed appointments to determine the cause of the missed appointment and ideally reschedule.
If unable to reschedule, add note to missed appointment outlining your outreach efforts and outcomes.
Conduct Shop Digital Standard Reviews:
Performed Weekly by yourself, these audits help the shops conform to consistent standards.
Limit of 30 minutes per shop audit (currently 5 hours per week total).
Customer Follow-Ups:
Follow up with customers 2 days and 6 months after appointment (as provided to your by SFAC), Appointment Reminders:
Reach out to customers with appointments with appointment reminders, if directed by SFAC.
About Us:
Stress-Free Auto Care is a modern, tech enabled shop.
We believe that taking care of your car should be an easy and stress-free experience.
Stress-Free Auto Care is a full service automotive repair provider that eliminates the hassle of auto service, unexpected breakdowns, and maintenance.
We're bringing auto repair into the 21st century, where we always put the customer's needs first.
Every day we give people peace of mind.
We not only take the stress out of auto care, but our transparency & communication give our customers their valuable time back that they can spend with their family instead of waiting at the shop.
Pay:
$15 - $20 / hour Pay:
Bonus pay
Benefits:
Paid training Job Type:
fulltime Schedule:
8 hour shift Monday to Friday Day shift Weekend availability Education:
No education required Work location:
This is a remote position.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Phoenix, AZ Phoenix, AZ Full-time Full-time $15 - $20 an hour $15 - $20 an hour 11 hours ago 11 hours ago 11 hours ago CONTRACT TO FULL-TIME OPPORTUNITY:
Fully Remote Contact Center Agent (Automotive industry) Auto Service Writer/Customer Service position for a friendly, technologically savvy, and well-spoken individual who loves to interact with customers over phone, text, email, and more! Location:
Remote (Work from ANYWHERE!!!) Pay:
$20 / hr (assessed on experience and capabilities) About You:
You enjoy fast paced environments and challenges.
You are a well versed automotive service advisor with multi-line vehicle sales and estimating experience.
You desire to work with a straightforward and ethical team flourishing in the industry.
You thrive in fluid situations and are able to keep a friendly demeanor regardless of the situation.
You are continuously seeking to learn new skills and improve yourself.
You want to be challenged and can handle a wide variety of problems thrown at you.
Mindset:
Tech savvy and self-starter attitude Enjoys using new technology to streamline work Efficient and professional Enjoys working in a dynamic environment and being an early team member of Silicon Valley technology startup We are a local
successful automotive repair and service business with a well-established history that is entering a rapid growth phase and is hiring across the board as we grow.
Stress-Free Auto Care believes that effective sales means acting in the best interest of the customer.
As an ambassador of the company, you appreciate a management team that values feedback and implements your feedback, where relevant.
Our team enjoys the reward that comes with a dynamic and highly fluid work environments.
You will have the opportunity to help Stress-Free Auto Care develop policies, create material regarding automotive repair, influence best practices and recommended service approaches, and provide feedback regarding the internal systems used by Stress-Free Auto Care.
As a Contact Center Agent (Automotive industry) Auto Service Writer/Customer Service Rep representing a region of auto shops, you are both an advocate for the customer and the key sales lead for the company.
Initially, your efforts will support that every customer inquiry is responded to in a timely manner.
As you become more comfortable in the role, your responsibilities will encompass customer vehicle repair and maintenance action plans, converting calls into appointments, referring customers to appropriate shop destinations, assisting with digital payments, directing rideshare vehicles and working directly with top talent store Managers and Regional Directors.
Requirements:
5 Years Experience of Verifiable, Professional Service Advisor role(s) at multi-line shops Excellent written and verbal skills Timely, trustworthy, and responsible Friendly & welcoming mindset Multitasking & communication skills Available to work Monday - Friday (Pacific Time), Approximately 8:
00am - 5:
00 pm Windows Laptop/desktop PC operating at least Windows 10, headset, and reliable internet connection.
Suggestion of dual screens and keyboard recommended.
Expected Practices Call handling:
As soon as you hang up with a customer you should be prepared to accept another call.
Communication Record Keeping:
Document your calls promptly and appropriately.
Reporting:
Any system failure or friction which is limiting your ability to work effectively must be reported as early as possible.
Sales:
Your role is intended to improve sales whether directly or indirectly.
A few examples of this:
reduce the total # of missed calls experienced by the Region and increase the # of appointments through various means, creating and sending estimates to clients, resulting in an increase of overall sales, Missed call/appointment follow up, and utilizing marketing sources to convert leads.
Bonus points if you have:
Automotive Shop Management Experience Automotive Technician Experience ASE or other Mechanic / Technician Certifications Experience with digital ticketing systems & processes (e.
g.
Zendesk) Experience with Work Communication Messaging Applications, such as Slack Roles and
Responsibilities:
Primary Duties Your primary duty is to pick up calls that spill over from shops, address customer concerns, and improve sales.
Pick up the phone:
Any time in which you are not available, either physically or through Do Not Disturb, must be clocked out as a break in our time clock software.
This for example covers lunch breaks.
Repeat occurrences of not picking up a call if not already on a call will result in dismissal.
Accountability:
Total phone handling time will be tracked daily.
If you are for example on the phone for only 3 hours out of a day, you will be expected to provide meaningful value to the company through other means.
Create Appointments:
Many customers calling are simple follow ups or have a vehicle being serviced at one of our many locations.
Outside of those cases, your top priority will be to convert callers into appointments.
All appointments/visits in which a customer is expected to be seen must be completed through the SFAC (Stress-Free Auto Care) website app.
Secondary Duties If your inbound calls (total inbound handling time) total to less than 75% of your working hours, you will support the Company through secondary duties to improve sales and overall customer experience.
These include:
Customer Review Follow-Ups:
Respond daily to Yelp and Google reviews left that day using Stress-Free best practices Appointment Follow-Ups:
Actively contacting any missed appointments to determine the cause of the missed appointment and ideally reschedule.
If unable to reschedule, add note to missed appointment outlining your outreach efforts and outcomes.
Conduct Shop Digital Standard Reviews:
Performed Weekly by yourself, these audits help the shops conform to consistent standards.
Limit of 30 minutes per shop audit (currently 5 hours per week total).
Customer Follow-Ups:
Follow up with customers 2 days and 6 months after appointment (as provided to your by SFAC), Appointment Reminders:
Reach out to customers with appointments with appointment reminders, if directed by SFAC.
About Us:
Stress-Free Auto Care is a modern, tech enabled shop.
We believe that taking care of your car should be an easy and stress-free experience.
Stress-Free Auto Care is a full service automotive repair provider that eliminates the hassle of auto service, unexpected breakdowns, and maintenance.
We're bringing auto repair into the 21st century, where we always put the customer's needs first.
Every day we give people peace of mind.
We not only take the stress out of auto care, but our transparency & communication give our customers their valuable time back that they can spend with their family instead of waiting at the shop.
Pay:
$15 - $20 / hour Pay:
Bonus pay
Benefits:
Paid training Job Type:
fulltime Schedule:
8 hour shift Monday to Friday Day shift Weekend availability Education:
No education required Work location:
This is a remote position.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
