Program Manager, Value Co-Creation
DescriptionYou Lead the Way.
We ve Got Your BackWith the right backing, people and businesses have the power to progress in incredible ways.
When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other.
Here, you ll learn and grow as we help you create a career journey that s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success.
Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day.
And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join #TeamAmex and let s lead the way together.
As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers digital lives.
Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.
American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.
And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.
Find your place in technology of #TeamAmex.
This is a hybrid role; Hybrid colleagues work a mix of in-office and virtual days, coming into the office 3
days per week on average.
Leaders and colleagues will plan common days for in-person connection, collaboration, and events.
The Role This role is an exciting opportunity to shape the future of how American Express prioritizes, designs, and builds products that customers love while driving engagement, collaboration, and innovation across the enterprise.
We are seeking a Program Manager to join Technology Business Management's Value Co-Creation Team.
Value Co-Creation (VCC) is an enterprise-wide initiative with the goal of transforming our ways of working together across Business, Product and Technology functions to drive enhanced customer value and business outcomes faster.
Examples of new ways of working will include, but not limited to:
enhanced collaboration and co-creation across business, product, and technology through all stages of product development cycle; ensuring alignment with architecture frameworks and standards and SDLC controls; evolving investment portfolio planning, capacity management and execution oversight to enable the key tenets of the value co creation model.
This Program Manager will be a member of the VCC Program Team, a team that will provide program governance, coordinate cross-functionally and lead the overall transformation.
This team will also be responsible for designing and delivering change management, education, and communications to ensure successful adoption of the new ways of working across Business, Product, and Technology.
Key to the overall program s success will be the partnerships formed across Technology, Business and Product leaders, engaging them in the design and implementation of new processes and techniques, as well as the formation and support of value-stream aligned teams that will adopt the new ways of working to scale across the enterprise.
What you ll do:
This role is responsible for VCC's program management and change management.
The program manager in this role will be instrumental in shaping and executing the program roadmap, implementing scale-up efforts, and overall program tracking and governance support.
Specifically, this program manager will:
Manage the implementation roadmap and collaborate with Business, Product and Technology leads who are driving the adoption of new ways of working in their areas Work closely within and across business units to manage day-to-day scale-up activities, tracking overall progress, timeline management, and proactively identifying risks and escalating if necessary Actively maintain VCC artifact library and key artifact templates in addition to updating the VCC playbook on an ongoing-basis to account for new processes, best practices and learnings from rolling adoption Drive the critical change management aspects of this transformation, including creating roadshow materials, coordinating and drafting communications, creating training plan and overseeing training facilitators Track outcomes around productivity, engagement, and report overall program success metrics, producing regular executive reporting Minimum
Qualifications:
6
years of project management and change management experience working on high priority, large scale, cross-functional strategic initiatives Experience navigating complex organizational structures and managing cross-functional stakeholder relationships Excellent organizational, communication, and time management skills High-quality presentation skills with an attention to detail Ability to quickly adapt to change while continuing to make progress towards program goals Comfort interfacing with leadership and executive-level audience Demonstrated track record of driving results across multiple channels and initiatives in a fast paced and dynamic environment Foundational and working knowledge of product development life cycle and agile delivery methodologies QualificationsSalary Range:
$110,000.
00 to $190,000.
00 annually
bonus
benefitsThe above represents the expected salary range for this job requisition.
Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being.
That means we prioritize their physical, financial, and mental health through each stage of life.
Benefits include:
Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20
weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesFor a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally.
That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.
Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the Know Your Rights poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window:
to access the three posters.
Employment eligibility to work with American Express in the U.
S.
is required as the company will not pursue visa sponsorship for these positions.
Job Field:
TechnologySchedule:
Full-time.
Estimated Salary: $20 to $28 per hour based on qualifications.
We ve Got Your BackWith the right backing, people and businesses have the power to progress in incredible ways.
When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other.
Here, you ll learn and grow as we help you create a career journey that s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success.
Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day.
And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join #TeamAmex and let s lead the way together.
As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers digital lives.
Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.
American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.
And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.
Find your place in technology of #TeamAmex.
This is a hybrid role; Hybrid colleagues work a mix of in-office and virtual days, coming into the office 3
days per week on average.
Leaders and colleagues will plan common days for in-person connection, collaboration, and events.
The Role This role is an exciting opportunity to shape the future of how American Express prioritizes, designs, and builds products that customers love while driving engagement, collaboration, and innovation across the enterprise.
We are seeking a Program Manager to join Technology Business Management's Value Co-Creation Team.
Value Co-Creation (VCC) is an enterprise-wide initiative with the goal of transforming our ways of working together across Business, Product and Technology functions to drive enhanced customer value and business outcomes faster.
Examples of new ways of working will include, but not limited to:
enhanced collaboration and co-creation across business, product, and technology through all stages of product development cycle; ensuring alignment with architecture frameworks and standards and SDLC controls; evolving investment portfolio planning, capacity management and execution oversight to enable the key tenets of the value co creation model.
This Program Manager will be a member of the VCC Program Team, a team that will provide program governance, coordinate cross-functionally and lead the overall transformation.
This team will also be responsible for designing and delivering change management, education, and communications to ensure successful adoption of the new ways of working across Business, Product, and Technology.
Key to the overall program s success will be the partnerships formed across Technology, Business and Product leaders, engaging them in the design and implementation of new processes and techniques, as well as the formation and support of value-stream aligned teams that will adopt the new ways of working to scale across the enterprise.
What you ll do:
This role is responsible for VCC's program management and change management.
The program manager in this role will be instrumental in shaping and executing the program roadmap, implementing scale-up efforts, and overall program tracking and governance support.
Specifically, this program manager will:
Manage the implementation roadmap and collaborate with Business, Product and Technology leads who are driving the adoption of new ways of working in their areas Work closely within and across business units to manage day-to-day scale-up activities, tracking overall progress, timeline management, and proactively identifying risks and escalating if necessary Actively maintain VCC artifact library and key artifact templates in addition to updating the VCC playbook on an ongoing-basis to account for new processes, best practices and learnings from rolling adoption Drive the critical change management aspects of this transformation, including creating roadshow materials, coordinating and drafting communications, creating training plan and overseeing training facilitators Track outcomes around productivity, engagement, and report overall program success metrics, producing regular executive reporting Minimum
Qualifications:
6
years of project management and change management experience working on high priority, large scale, cross-functional strategic initiatives Experience navigating complex organizational structures and managing cross-functional stakeholder relationships Excellent organizational, communication, and time management skills High-quality presentation skills with an attention to detail Ability to quickly adapt to change while continuing to make progress towards program goals Comfort interfacing with leadership and executive-level audience Demonstrated track record of driving results across multiple channels and initiatives in a fast paced and dynamic environment Foundational and working knowledge of product development life cycle and agile delivery methodologies QualificationsSalary Range:
$110,000.
00 to $190,000.
00 annually
bonus
benefitsThe above represents the expected salary range for this job requisition.
Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being.
That means we prioritize their physical, financial, and mental health through each stage of life.
Benefits include:
Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20
weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesFor a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally.
That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.
Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the Know Your Rights poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window:
to access the three posters.
Employment eligibility to work with American Express in the U.
S.
is required as the company will not pursue visa sponsorship for these positions.
Job Field:
TechnologySchedule:
Full-time.
Estimated Salary: $20 to $28 per hour based on qualifications.
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