Business Analyst

Company Name:


This is an exciting opportunity to shape the future of incentive programs used to generate additional value for small merchants and encourage engagement. The role will entail administration and execution of financial incentives, supporting the
of financial incentive products in Small Merchants. The person will be responsible for day-to-day tracking and analysis of programs. As we test new offers and launch new programs, the person will be a key contributor in the operational effectiveness and deployment of incentive programs that are among our most useful tools for marketing to small merchants.

Manage enrollment and performance tracking of merchant customers engaged with financial incentives
Support manager responsible for incentive program with ad hoc requests and data requirements
Provide routine reporting to analytics team in order to measure program effectiveness
Facilitate incentive payments to merchant customers who have qualified for awards
Support delivery of marketing communications to program participants
Ensure adherence to legal and compliance requirements for program management
Coordinate a variety of internal partners with a stake in financial incentive programs
Contribute to operational development of new incentive programs

Required Qualifications:
Project management experience with a focus on customer relationship management (CRM) systems
Strong analytical skills and attention to detail
Strong communication skills, including the ability translate business needs into technical requirements
Strong Microsoft Excel skills
Ability to contribute on cross-functional teams and manage a variety of tasks at one time
Self-starter and critical thinker who can take ownership over projects and processes
Experience with Salesforce.com a plus

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