Information technology manager
Company Name:
nFocus Solutions
Company Description
nFocus Solutions is dedicated to the development of innovative technologies and intelligent business solutions for the public sector. We are a leading provider of applications, services and technologies that community-based organizations, government agencies and public schools rely on to make their organizations more effective. Our high-quality data management and analysis software enable nFocus Solutions clients to achieve clear, well-defined results that change the world. Visit or connect with us on Facebook, Twitter and YouTube to learn more.
Job Title: Information Technology Manager
Full-time, exempt position
Work Location: Phoenix, AZ (Biltmore area)
To Apply: Only resumes that meet minimum requirements will be considered. Resumes accompanied by a cover letter will be given preference. Submit resume with cover letter, including salary requirements, (as a single document) to:
Job
Summary: Oversee the implementation and administration of computer and telecommunication networks for the multi-site company. Ensure the integrity of information stored and transmitted on networks, as well as improve networks' capabilities as technology advances.
Essential Duties and Responsibilities include the following:
Systems Administration, provide administration and support for workstations, Windows servers, Active Directory, Microsoft Exchange, Hyper-V, and backup systems.
Network Administration, including basic knowledge of VLANs, network routing, desktop and enterprise firewalls, DHCP and DNS administration.
Security Administration, including desktop, network, policy and physical access enforcement for IT assets and applications.
Storage Administration, including design, implementation, and maintenance of SAN and NAS devices.
Design, specify, configure, install and maintain local area network hardware, software and telecommunications services such as personal computers, system software, software applications, printers, servers, routers, switches, modems, cabling and Internet service providers.
Develop and implement policies and procedures related to network hardware and software acquisition, use, support, security and backup.
Establish and maintain network users, user environment, directories and security.
Train users on software and equipment usage.
Respond to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs.
Develop and communicate standards for use, operations and security of network, personal computers and data.
Communicate with other departments to report and resolve software, hardware and operations problems.
Research, evaluate and make recommendations for replacement, upgrade and new technologies/hardware/ software.
Negotiate contracts with and coordinate activities of hardware, software, telecommunications, support and training vendors.
Develop and implement backup and disaster recovery procedures.
Provide end-user support of ESI telephones.
Administer and monitor Cisco network infrastructure on a daily basis.
Maintain, monitor, develop, upgrade and support systems, including servers, workstations, operating systems, hardware, software and peripherals.
Maintain the data center environment for server expansion, including cabling, air conditioning, power, etc.
Document and maintain asset lists of hardware, software and equipment.
Serve as liaison with outside agencies and support vendors in problem resolution and in planning system designs.
Provide day-to-day administration and support, including maintenance, troubleshooting and technical support services for users throughout the organization.
Provide day-to-day monitoring and maintenance of all telecommunication systems.
Establish and maintain effective relationships with all outside vendors.
Provide problem analysis and formulate resolution action plan.
Minimum Education and
Experience:
Required:
o Bachelors Degree in Computer Information Systems, Networking, Computer Science or closely related discipline
o 5 years experience functioning as a network/systems administrator with network, system, storage, and telecommunication responsibilities
Preferred:
o Experience in an IT and/or software industry organization
o CCNA, CCNP, MCSE certifications
Required Skills:
Working knowledge of Windows 2003-2012R2, SQL Server, Hyper-V, fail-over clustering, IIS, Active Directory, Exchange 2010, Windows Clients, MS Office.
Solid understanding of the principles of switching. Routing and IP sub-netting Network Administration, including basic knowledge of VLANs, network routing, desktop and enterprise firewalls, DHCP and DNS administration.
Proven understanding of SAN and NAS storage infrastructures (Compellent and EMC preferred).
Experience working with Cisco switches, including VLANs, trunking, spanning tree, voice-VLANs, QoS, WAN accelerators and ACLs. Wireless LAN management experience, familiarity with access point configuration, maintenance and support.
General understanding of security administration, including desktop, network, policy and physical access enforcement for IT assets and applications.
Familiarity with firewalls and firewall policy management (specifically Cisco Adaptive Security Appliance).
Experience working with Ethernet including, cabling requirements, Fiber and SFP / GBIC modules.
Experience balancing strategic, long-term project work with imperative, short-term administration and support activities.
General understanding of the OSI model and the operation of IP, UDP and TCP protocols.
Experience managing the network core services/protocols for an organization, including DNS, DCHP, SSH, FTP/SFTP, SMTP, NTP, etc.
Other
Qualifications:
Submit to required background check.
Be willing to be on call 24/7; on-call availability is expected for non-working hours.
Keep current with latest applicable technologies.
Have, or be able to obtain, a TOP SECRET security clearance.
Work effectively in a fast-paced, rapidly changing environment while balancing multiple, sometimes competing priorities.
Be physically able to assist with server moves and equipment installation and relocation.
Be willing to travel 10% of the time.
Possess strong command of written and verbal Business English.
Communicate in a professional, positive, courteous manner at all times with all levels of customers, clients, vendors, visitors and employees.
Apply problem-solving techniques.
Demonstrate self-motivation with ability to establish priorities and effectively manage time to complete multiple tasks within specified timeframes.
Demonstrate a strong sense of urgency and organization.
Work independently and/or cooperatively and effectively in a team environment.
Work quickly and accurately under pressure.
Benefits if hired:
Paid time off
Paid holidays
Health insurance
Dental insurance
Vision insurance
Voluntary life insurance
401(k) with company match
Short-term and long-term disability insurance
Ancillary insurance
Relocation expenses not covered
nFocus Solutions Diversity Statement: At nFocus Solutions, we recognize and appreciate the value that comes from having employees with diverse backgrounds, points of view and life experiences. Respect for diversity is an integral part of our culture and a critical component in our strategy to deliver the best customer experiences.
EOE/M/F/Vet/DisabilityEstimated Salary: $20 to $28 per hour based on qualifications.
nFocus Solutions
Company Description
nFocus Solutions is dedicated to the development of innovative technologies and intelligent business solutions for the public sector. We are a leading provider of applications, services and technologies that community-based organizations, government agencies and public schools rely on to make their organizations more effective. Our high-quality data management and analysis software enable nFocus Solutions clients to achieve clear, well-defined results that change the world. Visit or connect with us on Facebook, Twitter and YouTube to learn more.
Job Title: Information Technology Manager
Full-time, exempt position
Work Location: Phoenix, AZ (Biltmore area)
To Apply: Only resumes that meet minimum requirements will be considered. Resumes accompanied by a cover letter will be given preference. Submit resume with cover letter, including salary requirements, (as a single document) to:
Job
Summary: Oversee the implementation and administration of computer and telecommunication networks for the multi-site company. Ensure the integrity of information stored and transmitted on networks, as well as improve networks' capabilities as technology advances.
Essential Duties and Responsibilities include the following:
Systems Administration, provide administration and support for workstations, Windows servers, Active Directory, Microsoft Exchange, Hyper-V, and backup systems.
Network Administration, including basic knowledge of VLANs, network routing, desktop and enterprise firewalls, DHCP and DNS administration.
Security Administration, including desktop, network, policy and physical access enforcement for IT assets and applications.
Storage Administration, including design, implementation, and maintenance of SAN and NAS devices.
Design, specify, configure, install and maintain local area network hardware, software and telecommunications services such as personal computers, system software, software applications, printers, servers, routers, switches, modems, cabling and Internet service providers.
Develop and implement policies and procedures related to network hardware and software acquisition, use, support, security and backup.
Establish and maintain network users, user environment, directories and security.
Train users on software and equipment usage.
Respond to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs.
Develop and communicate standards for use, operations and security of network, personal computers and data.
Communicate with other departments to report and resolve software, hardware and operations problems.
Research, evaluate and make recommendations for replacement, upgrade and new technologies/hardware/ software.
Negotiate contracts with and coordinate activities of hardware, software, telecommunications, support and training vendors.
Develop and implement backup and disaster recovery procedures.
Provide end-user support of ESI telephones.
Administer and monitor Cisco network infrastructure on a daily basis.
Maintain, monitor, develop, upgrade and support systems, including servers, workstations, operating systems, hardware, software and peripherals.
Maintain the data center environment for server expansion, including cabling, air conditioning, power, etc.
Document and maintain asset lists of hardware, software and equipment.
Serve as liaison with outside agencies and support vendors in problem resolution and in planning system designs.
Provide day-to-day administration and support, including maintenance, troubleshooting and technical support services for users throughout the organization.
Provide day-to-day monitoring and maintenance of all telecommunication systems.
Establish and maintain effective relationships with all outside vendors.
Provide problem analysis and formulate resolution action plan.
Minimum Education and
Experience:
Required:
o Bachelors Degree in Computer Information Systems, Networking, Computer Science or closely related discipline
o 5 years experience functioning as a network/systems administrator with network, system, storage, and telecommunication responsibilities
Preferred:
o Experience in an IT and/or software industry organization
o CCNA, CCNP, MCSE certifications
Required Skills:
Working knowledge of Windows 2003-2012R2, SQL Server, Hyper-V, fail-over clustering, IIS, Active Directory, Exchange 2010, Windows Clients, MS Office.
Solid understanding of the principles of switching. Routing and IP sub-netting Network Administration, including basic knowledge of VLANs, network routing, desktop and enterprise firewalls, DHCP and DNS administration.
Proven understanding of SAN and NAS storage infrastructures (Compellent and EMC preferred).
Experience working with Cisco switches, including VLANs, trunking, spanning tree, voice-VLANs, QoS, WAN accelerators and ACLs. Wireless LAN management experience, familiarity with access point configuration, maintenance and support.
General understanding of security administration, including desktop, network, policy and physical access enforcement for IT assets and applications.
Familiarity with firewalls and firewall policy management (specifically Cisco Adaptive Security Appliance).
Experience working with Ethernet including, cabling requirements, Fiber and SFP / GBIC modules.
Experience balancing strategic, long-term project work with imperative, short-term administration and support activities.
General understanding of the OSI model and the operation of IP, UDP and TCP protocols.
Experience managing the network core services/protocols for an organization, including DNS, DCHP, SSH, FTP/SFTP, SMTP, NTP, etc.
Other
Qualifications:
Submit to required background check.
Be willing to be on call 24/7; on-call availability is expected for non-working hours.
Keep current with latest applicable technologies.
Have, or be able to obtain, a TOP SECRET security clearance.
Work effectively in a fast-paced, rapidly changing environment while balancing multiple, sometimes competing priorities.
Be physically able to assist with server moves and equipment installation and relocation.
Be willing to travel 10% of the time.
Possess strong command of written and verbal Business English.
Communicate in a professional, positive, courteous manner at all times with all levels of customers, clients, vendors, visitors and employees.
Apply problem-solving techniques.
Demonstrate self-motivation with ability to establish priorities and effectively manage time to complete multiple tasks within specified timeframes.
Demonstrate a strong sense of urgency and organization.
Work independently and/or cooperatively and effectively in a team environment.
Work quickly and accurately under pressure.
Benefits if hired:
Paid time off
Paid holidays
Health insurance
Dental insurance
Vision insurance
Voluntary life insurance
401(k) with company match
Short-term and long-term disability insurance
Ancillary insurance
Relocation expenses not covered
nFocus Solutions Diversity Statement: At nFocus Solutions, we recognize and appreciate the value that comes from having employees with diverse backgrounds, points of view and life experiences. Respect for diversity is an integral part of our culture and a critical component in our strategy to deliver the best customer experiences.
EOE/M/F/Vet/DisabilityEstimated Salary: $20 to $28 per hour based on qualifications.
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