Sr help desk analyst
Company Name:
State of Arizona
Arizona Corporation Commission
Information Technology Division
The Information Technology Division is responsible for applications used internally and by the public
to access agency information and services. Current objectives of IT include providing reliable online services
for the access of public information; automating services from paper to online transactions;
and standardizing our practices and solutions to manage cost and speed development.
SENIOR HELP DESK TECHNICIAN
(Sr. Service Desk Analyst)
WHAT YOU WILL DO
Working with our Support Center team, you will maintain personal computers, printers, scanners and peripheral devices throughout the agency. You will be answering incoming calls and responding to e-mails, completing approved IT work orders, making necessary software and equipment upgrades, and PC hardware adjustments.
WHAT YOU WILL OFFER
Extensive field experience and advanced troubleshooting skills
Strong time management skills and ability to work where concentration may be difficult due to distractions, interruptions and changing priorities
Working knowledge of operating systems including Microsoft Windows 7 and applications such as Microsoft Office 2010
Ability to adapt quickly in a very dynamic and changing environment
Demonstrated ability to provide varied technical support services in a mid-sized, multi-site organization
Ability to read, interpret and analyze users' requests and business forms
Strong organizational and writing skills sufficient to prepare administrative and technical documentation for use by IT staff and agency end-users
Acute listening skills
Effective interpersonal skills in dealing with customers, with an emphasis on communicating with tact and diplomacy
Ability to write administrative and technical documentation for use by IT and support staff
Knowledge of Local Area Networks and ability to learn network design principles is beneficial, but not required
WHAT WE OFFER
-Anticipated hiring rate $18.50 - $21.50/hour DOE
Excellent comprehensive benefits, including a top-ranked retirement plan, low-cost health coverage, supplemental policies such as vision and short-term disability, and generous paid leave programs
Encouragement for career advancement and personal development; multiple training and education opportunities and resources
Interesting, challenging work in a non-corporate environment with the chance to make a real difference in our state
Established by the Arizona Constitution, the Arizona Corporation Commission is a medium-sized agency with offices in Phoenix, Tucson, and northern Arizona. We are led by five elected Commissioners and boast average employment tenure of over 10 years. Learn more about our agency's diverse mission by visiting our website at . We are an Equal Employment Opportunity agency.
WHERE YOU WILL WORK
1400 W. Washington, Phoenix, AZ - Occasional in-state travel to agency site locations
HOW TO APPLY
Submit your resume by hitting APPLY NOW below. This position may remain posted until filled; resumes will be reviewed in the order received.
Any offer of employment is contingent upon successful completion of a background/reference check and, due to occasional lifting (up to 35 lbs. of equipment) a post-offer, pre-employment comprehensive physical exam.
A.R.S. Section 40-101 prohibits Commission employees from having certain interests in entities that the Commission regulates. Applicants shall be required to disclose any interests they may have in the regulated entities during the application process, and as a condition of employment, to divest themselves of any prohibited interests.
Having trouble applying for this position?
Email email protected or call for assistance.
Pref 1, pref 2, pref 3, pref 4
Post Date: 11/24/2014
Close Date: 12/24/2014
Category: INFORMATION TECHNOLOGY
Grade: 21
Location: PHOENIXEstimated Salary: $20 to $28 per hour based on qualifications.
State of Arizona
Arizona Corporation Commission
Information Technology Division
The Information Technology Division is responsible for applications used internally and by the public
to access agency information and services. Current objectives of IT include providing reliable online services
for the access of public information; automating services from paper to online transactions;
and standardizing our practices and solutions to manage cost and speed development.
SENIOR HELP DESK TECHNICIAN
(Sr. Service Desk Analyst)
WHAT YOU WILL DO
Working with our Support Center team, you will maintain personal computers, printers, scanners and peripheral devices throughout the agency. You will be answering incoming calls and responding to e-mails, completing approved IT work orders, making necessary software and equipment upgrades, and PC hardware adjustments.
WHAT YOU WILL OFFER
Extensive field experience and advanced troubleshooting skills
Strong time management skills and ability to work where concentration may be difficult due to distractions, interruptions and changing priorities
Working knowledge of operating systems including Microsoft Windows 7 and applications such as Microsoft Office 2010
Ability to adapt quickly in a very dynamic and changing environment
Demonstrated ability to provide varied technical support services in a mid-sized, multi-site organization
Ability to read, interpret and analyze users' requests and business forms
Strong organizational and writing skills sufficient to prepare administrative and technical documentation for use by IT staff and agency end-users
Acute listening skills
Effective interpersonal skills in dealing with customers, with an emphasis on communicating with tact and diplomacy
Ability to write administrative and technical documentation for use by IT and support staff
Knowledge of Local Area Networks and ability to learn network design principles is beneficial, but not required
WHAT WE OFFER
-Anticipated hiring rate $18.50 - $21.50/hour DOE
Excellent comprehensive benefits, including a top-ranked retirement plan, low-cost health coverage, supplemental policies such as vision and short-term disability, and generous paid leave programs
Encouragement for career advancement and personal development; multiple training and education opportunities and resources
Interesting, challenging work in a non-corporate environment with the chance to make a real difference in our state
Established by the Arizona Constitution, the Arizona Corporation Commission is a medium-sized agency with offices in Phoenix, Tucson, and northern Arizona. We are led by five elected Commissioners and boast average employment tenure of over 10 years. Learn more about our agency's diverse mission by visiting our website at . We are an Equal Employment Opportunity agency.
WHERE YOU WILL WORK
1400 W. Washington, Phoenix, AZ - Occasional in-state travel to agency site locations
HOW TO APPLY
Submit your resume by hitting APPLY NOW below. This position may remain posted until filled; resumes will be reviewed in the order received.
Any offer of employment is contingent upon successful completion of a background/reference check and, due to occasional lifting (up to 35 lbs. of equipment) a post-offer, pre-employment comprehensive physical exam.
A.R.S. Section 40-101 prohibits Commission employees from having certain interests in entities that the Commission regulates. Applicants shall be required to disclose any interests they may have in the regulated entities during the application process, and as a condition of employment, to divest themselves of any prohibited interests.
Having trouble applying for this position?
Email email protected or call for assistance.
Pref 1, pref 2, pref 3, pref 4
Post Date: 11/24/2014
Close Date: 12/24/2014
Category: INFORMATION TECHNOLOGY
Grade: 21
Location: PHOENIXEstimated Salary: $20 to $28 per hour based on qualifications.
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