Bilingual (English/Spanish) Inbound Fraud Support Representative
What are you working forward to?
On our Call Center team, you'll ensure customers succeed-and we'll do the same for you: through generous benefits, continuous learning and clear career progression. Because we know you have ambitions of your own. And our job is to help you achieve them.
Inbound Fraud Representative
Trust is a vital part of any relationship. In this role, you'll be essential in creating that trust. You must be motivated, friendly and able to take direction and run with it. You'll need excellent problem-solving and analytical skills and thrive on a team-giving and getting support every step of the way. You'll handle thousands of in-bound calls and help our clients and cardholders resolve their potential fraud issues. You'll review accounts, research concerns and respond promptly. Most importantly, you'll build relationships with clients, customers and colleagues.
Requirements
YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT
6 months
customer service experience of any kind and/or military equivalent experience
Fully fluent in English and Spanish
Sound like a challenge you're ready for? If you're working forward to a satisfying career with a team that's got your back, let's talk.
Eligibility Requirements:
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
If currently a Synchrony Financial Employee, you must have been in your current position for at least 6 months (Level 4 - 7) or 24 months (level 8 or greater), have at least a consistently meets expectations performance rating and have the approval of your manager to post (or the approval of your manager and HR to apply if you don't meet the time-in-job or performance requirement
Reasonable Accommodation Notice:
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Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
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