Student Support Advisor - Phoenix
Opportunity at a Glance
The role is responsible for promoting student success through accurate and responsive advisement in the areas of academics, student finance and service-related areas, providing support and advocacy as needed for students throughout the student lifecycle. This position is responsible and accountable for the advisement of students within their group and serving as a primary point of contact for the student(s) within their assigned portfolio. Function as a role model for our TEACH values and fosters a culture of CARE consistent with our mission, vision, and purpose.
Responsibilities
Supports the new student intake process by working with admissions to answer incoming student questions, provide a thorough review of program and student costs as well as outlining all possible options to fund their education
Creates and confirms an accurate financial plan by establishing timeframes to complete any application process in order to be financially prepared to start and stay in school. Continuously reviews student account to advise students on their financial eligibility
Using a high level of discretion and independent judgment, continuously evaluates the academic and financial plans throughout the student lifecycle and makes appropriate adjustments to ensure successful student outcomes
Utilizes appropriate systems and student data to confirm and track accurate enrollment, persistence and graduation information for assigned students. Documents all interactions in the appropriate institutional systems
Analyzes student data to identify triggers indicating a need for proactive outreach to obtain a better understanding of challenges and successes. Coaches students to explore alternatives to overcome barriers to persistence or graduation. Makes appropriate resource referrals when necessary
Collaborates with other departments and functional areas to deliver an optimal student experience from inquiry through to graduation
Maintains a thorough understanding of all academic and Title IV programs, policies and procedures including institutional policies and federal and state regulations. Complies with applicable federal and state lawsIdentifies opportunities and solutions that improve current methods and actively participates in the change of a constantly evolving organizationPromote student self-service tools during advising sessions and new student orientation
Engages students through a variety communication channels. This may include video advising, inbound student calls and proactive outreach to students in order to deliver first contact resolution.
Completes other duties as assigned.
Qualifications
Bachelor's degree required
Outstanding customer service skills with 1
years of customer service or related experience required
1 year or more of experience in Higher Education is desirable
Ability to work a variety of office hours including evenings and weekends
High level of interpersonal, communication and problem solving skills
Ability to work independently as well as function as part of a team
Must be a self-starter with the ability to prioritize effectively
PC skills in Microsoft Office, Internet applications and database software. Experience with Student Financial Aid software application a plus
Eligible to obtain and maintain systems access to the NSLDS system (must not be in default of Title IV Federal aid)
We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
The role is responsible for promoting student success through accurate and responsive advisement in the areas of academics, student finance and service-related areas, providing support and advocacy as needed for students throughout the student lifecycle. This position is responsible and accountable for the advisement of students within their group and serving as a primary point of contact for the student(s) within their assigned portfolio. Function as a role model for our TEACH values and fosters a culture of CARE consistent with our mission, vision, and purpose.
Responsibilities
Supports the new student intake process by working with admissions to answer incoming student questions, provide a thorough review of program and student costs as well as outlining all possible options to fund their education
Creates and confirms an accurate financial plan by establishing timeframes to complete any application process in order to be financially prepared to start and stay in school. Continuously reviews student account to advise students on their financial eligibility
Using a high level of discretion and independent judgment, continuously evaluates the academic and financial plans throughout the student lifecycle and makes appropriate adjustments to ensure successful student outcomes
Utilizes appropriate systems and student data to confirm and track accurate enrollment, persistence and graduation information for assigned students. Documents all interactions in the appropriate institutional systems
Analyzes student data to identify triggers indicating a need for proactive outreach to obtain a better understanding of challenges and successes. Coaches students to explore alternatives to overcome barriers to persistence or graduation. Makes appropriate resource referrals when necessary
Collaborates with other departments and functional areas to deliver an optimal student experience from inquiry through to graduation
Maintains a thorough understanding of all academic and Title IV programs, policies and procedures including institutional policies and federal and state regulations. Complies with applicable federal and state lawsIdentifies opportunities and solutions that improve current methods and actively participates in the change of a constantly evolving organizationPromote student self-service tools during advising sessions and new student orientation
Engages students through a variety communication channels. This may include video advising, inbound student calls and proactive outreach to students in order to deliver first contact resolution.
Completes other duties as assigned.
Qualifications
Bachelor's degree required
Outstanding customer service skills with 1
years of customer service or related experience required
1 year or more of experience in Higher Education is desirable
Ability to work a variety of office hours including evenings and weekends
High level of interpersonal, communication and problem solving skills
Ability to work independently as well as function as part of a team
Must be a self-starter with the ability to prioritize effectively
PC skills in Microsoft Office, Internet applications and database software. Experience with Student Financial Aid software application a plus
Eligible to obtain and maintain systems access to the NSLDS system (must not be in default of Title IV Federal aid)
We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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