Inside Sales Representative
Company SummaryFirst American Home Buyers Protection offers a wide range of affordable home warranty products and services to home sellers and agents. A member of the First American Family of Companies (NYSE:
FAF), First American was named one of FORTUNE's 100 Best Companies to Work For in 2016 and 2017. For more information, visit homewarranty.firstam.com.
Job SummaryThe Outbound Renewal Representatives primary function is to make outbound calls to previous First American customers. The representatives must clearly, accurately, professionally and consistently answer questions, overcome objectives, take every opportunity to sell and up sell a new contract and document each call in FALCON.
Make outbound calls to previous customers
Overcome customer objections to close sale
Process credit card payments
Verify and update all homeowner contact information and ensure detailed documentation of customer or contact interaction.
Consistently perform compliant wrap-ups.
Maintain consistent knowledge of company (FA and Alliance) products, version updates, pricing, promotions and broker agreements.
Keep abreast of industry, contract coverage and limits, process and procedures.
Perform other duties as assigned
Job Qualifications Proven sales experience.
Excellent customer service skills.
Excellent oral, written communication and listening skills.
Ability to clearly and effectively communicate to both external and internal customers.
Excellent organizational skills (Multi-tasking, prioritizing and follow up).
Demonstration of teamwork skills and initiative required.
Ability to work under pressure and remain flexible to changing schedules and demands.
Ability to apply common sense, understanding and problem solving.
Working knowledge of Windows and Microsoft Office
Basic math skills required
Type minimum 45 words per minute
High School Diploma or equivalent
Minimum 3 years outbound telesales experience.
Consistently exceeding department minimum expectations.
First American invests in its employee's development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out firstam.com/careers.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
FAF), First American was named one of FORTUNE's 100 Best Companies to Work For in 2016 and 2017. For more information, visit homewarranty.firstam.com.
Job SummaryThe Outbound Renewal Representatives primary function is to make outbound calls to previous First American customers. The representatives must clearly, accurately, professionally and consistently answer questions, overcome objectives, take every opportunity to sell and up sell a new contract and document each call in FALCON.
Make outbound calls to previous customers
Overcome customer objections to close sale
Process credit card payments
Verify and update all homeowner contact information and ensure detailed documentation of customer or contact interaction.
Consistently perform compliant wrap-ups.
Maintain consistent knowledge of company (FA and Alliance) products, version updates, pricing, promotions and broker agreements.
Keep abreast of industry, contract coverage and limits, process and procedures.
Perform other duties as assigned
Job Qualifications Proven sales experience.
Excellent customer service skills.
Excellent oral, written communication and listening skills.
Ability to clearly and effectively communicate to both external and internal customers.
Excellent organizational skills (Multi-tasking, prioritizing and follow up).
Demonstration of teamwork skills and initiative required.
Ability to work under pressure and remain flexible to changing schedules and demands.
Ability to apply common sense, understanding and problem solving.
Working knowledge of Windows and Microsoft Office
Basic math skills required
Type minimum 45 words per minute
High School Diploma or equivalent
Minimum 3 years outbound telesales experience.
Consistently exceeding department minimum expectations.
First American invests in its employee's development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out firstam.com/careers.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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