Helpdesk Support Specialist
DescriptionI. Purpose
Primary responsibility is providing technical assistance and support related to computer systems, hardware, and software for Cavco Industries infrastructure. Responsible for providing timely and responsive communication to queries with internal customers and support for all Cavco, Palm Harbor, Fleetwood, CountryPlace Mortgage, Nationwide Custom Homes, and remote sites.
II. Duties and Responsibilities
Responsible for responding to queries either in the ticketing system, over the phone or in person
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware; Respond to customers seeking help
Provide customer training of computer, email & telecommunications system features and functionality
Monitor daily performance of computer systems; Run diagnostic programs to resolve problem
Able to troubleshoot and walk customers through problem-solving process
Clean up computers; Install, configure, modify, and repair computer hardware and software
Resolve technical problems with Local Area Networks (LAN)
Install company specific computer peripherals for users
Follow up with customers to ensure issue has been resolved
Gain feedback from customers about computer usage
Reviews daily work tickets to avoid overdue tickets
Ensure proper security procedures are implemented and enforced
Troubleshoot any physical cabling (voice & data) issues at all offices (Corporate and remote sites)
Ideal Candidate:
Windows operations systems proficiency
Hosted POP/IMAP/Exchange email administration knowledge/experience
Active directory administration experience
Windows server administration experience
Experience with 1000
desktops/laptops deployed at remote sites, Printer, Scanner, VPN, Citrix, MS Word/Excel/Outlook troubleshooting
In-depth understanding of LAN concepts
PC imaging and deployment knowledge/experience
Qualifications
Bachelor's degree or comparable industry experience and training.
Must have excellent written and verbal communication skills with must be able to interface with both technical and non-technical personnel.
Has knowledge of commonly used concepts, practices, and procedures within Helpdesk Support field.
Technical hands-on experience troubleshooting an remote environment
Strong initiative skills with attention to details involving administration tasks and project management
Be a TEAM player and have demonstrated professional leadership skills for future development
Apply OnlineSend This Job to a Friend
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Primary responsibility is providing technical assistance and support related to computer systems, hardware, and software for Cavco Industries infrastructure. Responsible for providing timely and responsive communication to queries with internal customers and support for all Cavco, Palm Harbor, Fleetwood, CountryPlace Mortgage, Nationwide Custom Homes, and remote sites.
II. Duties and Responsibilities
Responsible for responding to queries either in the ticketing system, over the phone or in person
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware; Respond to customers seeking help
Provide customer training of computer, email & telecommunications system features and functionality
Monitor daily performance of computer systems; Run diagnostic programs to resolve problem
Able to troubleshoot and walk customers through problem-solving process
Clean up computers; Install, configure, modify, and repair computer hardware and software
Resolve technical problems with Local Area Networks (LAN)
Install company specific computer peripherals for users
Follow up with customers to ensure issue has been resolved
Gain feedback from customers about computer usage
Reviews daily work tickets to avoid overdue tickets
Ensure proper security procedures are implemented and enforced
Troubleshoot any physical cabling (voice & data) issues at all offices (Corporate and remote sites)
Ideal Candidate:
Windows operations systems proficiency
Hosted POP/IMAP/Exchange email administration knowledge/experience
Active directory administration experience
Windows server administration experience
Experience with 1000
desktops/laptops deployed at remote sites, Printer, Scanner, VPN, Citrix, MS Word/Excel/Outlook troubleshooting
In-depth understanding of LAN concepts
PC imaging and deployment knowledge/experience
Qualifications
Bachelor's degree or comparable industry experience and training.
Must have excellent written and verbal communication skills with must be able to interface with both technical and non-technical personnel.
Has knowledge of commonly used concepts, practices, and procedures within Helpdesk Support field.
Technical hands-on experience troubleshooting an remote environment
Strong initiative skills with attention to details involving administration tasks and project management
Be a TEAM player and have demonstrated professional leadership skills for future development
Apply OnlineSend This Job to a Friend
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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