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Outbound Inside Sales Representative

Job Description:
Company Summary Join our team! As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American Financial Corporation (NYSE: FAF) is an ideal place to build your career.
We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889.
As a member of the First American family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents.
We believe that our people are the key to the company's continued success.
Because our employees enable our future, we invest in theirs by supporting their careers and promoting their overall wellbeing.
First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For 2018 list for the third consecutive year and to more than 50 regional Best Places to Work lists.
For more information, visit www.
homewarranty.
firstam.
com.
Job Summary Essential Functions Make outbound calls to previous customers Overcome customer objections to close sale Process credit card payments Verify and update all homeowner contact information and ensure detailed documentation of customer or contact interaction.
Consistently perform compliant wrap-ups.
Maintain consistent knowledge of company (FA and Alliance) products, version updates, pricing, promotions and broker agreements.
Keep abreast of industry, contract coverage and limits, process and procedures.
Perform other duties as assigned Job Complexities Using established procedures performs assigned tasks.
Work is somewhat routine and instructions are usually detailed.
Some evaluation, originality or ingenuity is required.
Supervision Received or Extended No supervision of other Works under general supervision following work procedures and guidelines Requests or issue that are not general in nature are referred to Supervisor or Manager Impact Knowledge and Skills/Technology Used Proven sales experience.
Excellent customer service skills.
Excellent oral, written communication and listening skills.
Ability to clearly and effectively communicate to both external and internal customers.
Excellent organizational skills (Multi-tasking, prioritizing and follow up).
Demonstration of teamwork skills and initiative required.
Ability to work under pressure and remain flexible to changing schedules and demands.
Ability to apply common sense, understanding and problem solving.
Working knowledge of Windows and Microsoft Office Basic math skills required Type minimum 45 words per minute Typical Education High School Diploma or equivalent Typical Range of Experience Minimum 3 years outbound telesales experience.
Consistently exceeding department minimum expectations.
License or Certification Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
First American invests in its employee's development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work.
First American is committed to diversity and inclusion.
We are an equal opportunity employer.
For more information about our Company and our dedication to putting People First, check out firstam.
com/careers.


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