Mortgage Servicing Default Business Analyst at MUFG Phoenix, AZ 85003
Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2020).
In the Americas, we're 13,000 colleagues, striving to make a difference for every client, organization, and community we serve.
We stand for our values, developing positive relationships built on integrity and respect.
It's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility.
We're a team that accepts responsibility for the future by asking the tough questions and owning the solutions.
Join MUFG and be empowered to make your voice heard and your actions count.
Job
Summary:
Reporting to the Vice President and Business Owner of Residential Mortgage Servicing and Default Support,the CLSDM Operations Analyst is responsible for establishing and managing operational initiatives for the Servicing and Default line of business to include projects such as process improvement initiatives, service or efficiency initiatives, new product or system introductions, merger related activities, and other duties as assigned.
This position is responsible for leading the effort for new innovative solutions and processes to ensure quality control with compliance and Operational Excellence initiatives.
The duties include technical and operational support, as well as oversight responsibilities in a leadership role, working closely with management and staff personnel.
The job requires applying specific knowledge of both the business processes and technical functionality in order to solve operational problems and meet the needs of the business unit through implementation of business monitoring and control methodologies.
Major
Responsibilities:
Project and Initiatives Lead business unit operational initiatives from initiation to implementation building a culture of continuous improvement.
Establish the business needs/requirements including developing solutions.
Works with business unit managers to understand the needs and current processes of the unit to spearhead initiatives for process improvements.
Identify solutions, methods or systems that enhance productivity and implement solutions, while ensuring that these solutions have been evaluated for deficiencies, failures and inefficiencies.
Projects assigned cross divisional lines and include interfacing with other business units and intersecting projects.
Participate in the research, design, configuration and implementation of complex operational and system projects.
Partner with business unit managers to understand the needs and current processes of the unit in order to spearhead initiatives for process improvements.
Consult with business users and system vendors for needs assessment, as appropriate.
Write detailed analysis of user needs and prepare required documentation including business requirement document.
Act as the business unit analyst to support the development of business requirements for associated projects on behalf of the operational unit.
Act as a senior level project manager on large projects, serving as the principal coordinator for the business unit.
Develop and administer project plans, as assigned.
Responsible for establishing the procedures, workflows, communications for impacted areas thru delegation to others.
Operational DutiesGuide research efforts for more complicated problems, solve and test complex issues, develop new reports or control, as needed.
Provide support services as designated by the manager.
Participate in or conduct meetings, discussions, group sessions relative to departmental or division operations, projects, and bank-wide initiatives.
Ensure that the results of system or operational projects are compliant with all applicable government, investor, and bank regulations.
Compile data or provide reports in connection with internal and external audits, compliance related matters, as needed.
Assist management with evaluating and/or monitoring departmental compliance through research efforts or development of system tools to aid in identifying particular criteria for review.
Additional Information:
Excellent verbal and written communication skills.
The highest level of personal and professional integrity, customer focus, and partnership.
Minimum 3 years leading and implementing change initiatives preferably within a financial services environment, or equivalent work experience.
8 - 10 years of technical, operational, and analytical experience, preferably in real estate and consumer loan servicing business environments.
Understanding of process design and engineering governance methodologies (Six Sigma, Business Process Management, Operational Excellence) to deliver fact based measurement.
Extensive knowledge of all operational processes/systems using a Best Practices approach.
Fully capable of handling business line initiatives with minimal support.
Priority setting, problem solving, negotiating, and conflict management skills.
Functional, technical, and operational organization skills required, including the ability to develop strong alliances at all levels within the organization.
Sound decision making skills that demonstrate originality, flexibility, and resourcefulness.
Action oriented; Ability to adapt to change and implement quickly based on overall direction and needs of the line of business and the bank.
High quantity producer and ability to manage multiple priorities and commitments concurrently.
Strong computer skills utilizing applications to include Microsoft, Web, and bank related applications.
Stay abreast with industry trends.
The highest level of integrity, customer focus, and partnership is a minimum standard requirement.
Requires ability to work independently.
Ability to coordinate and direct activities of others.
Typically requires a Bachelors Degree in business or other equivalent experience.
The above statements are intended to describe the general nature and level of work being performed.
They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business.
We do not discriminate in employment decisions on the basis of any protected category.
A conviction is not an absolute bar to employment.
Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions.
Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made.
Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
In the Americas, we're 13,000 colleagues, striving to make a difference for every client, organization, and community we serve.
We stand for our values, developing positive relationships built on integrity and respect.
It's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility.
We're a team that accepts responsibility for the future by asking the tough questions and owning the solutions.
Join MUFG and be empowered to make your voice heard and your actions count.
Job
Summary:
Reporting to the Vice President and Business Owner of Residential Mortgage Servicing and Default Support,the CLSDM Operations Analyst is responsible for establishing and managing operational initiatives for the Servicing and Default line of business to include projects such as process improvement initiatives, service or efficiency initiatives, new product or system introductions, merger related activities, and other duties as assigned.
This position is responsible for leading the effort for new innovative solutions and processes to ensure quality control with compliance and Operational Excellence initiatives.
The duties include technical and operational support, as well as oversight responsibilities in a leadership role, working closely with management and staff personnel.
The job requires applying specific knowledge of both the business processes and technical functionality in order to solve operational problems and meet the needs of the business unit through implementation of business monitoring and control methodologies.
Major
Responsibilities:
Project and Initiatives Lead business unit operational initiatives from initiation to implementation building a culture of continuous improvement.
Establish the business needs/requirements including developing solutions.
Works with business unit managers to understand the needs and current processes of the unit to spearhead initiatives for process improvements.
Identify solutions, methods or systems that enhance productivity and implement solutions, while ensuring that these solutions have been evaluated for deficiencies, failures and inefficiencies.
Projects assigned cross divisional lines and include interfacing with other business units and intersecting projects.
Participate in the research, design, configuration and implementation of complex operational and system projects.
Partner with business unit managers to understand the needs and current processes of the unit in order to spearhead initiatives for process improvements.
Consult with business users and system vendors for needs assessment, as appropriate.
Write detailed analysis of user needs and prepare required documentation including business requirement document.
Act as the business unit analyst to support the development of business requirements for associated projects on behalf of the operational unit.
Act as a senior level project manager on large projects, serving as the principal coordinator for the business unit.
Develop and administer project plans, as assigned.
Responsible for establishing the procedures, workflows, communications for impacted areas thru delegation to others.
Operational DutiesGuide research efforts for more complicated problems, solve and test complex issues, develop new reports or control, as needed.
Provide support services as designated by the manager.
Participate in or conduct meetings, discussions, group sessions relative to departmental or division operations, projects, and bank-wide initiatives.
Ensure that the results of system or operational projects are compliant with all applicable government, investor, and bank regulations.
Compile data or provide reports in connection with internal and external audits, compliance related matters, as needed.
Assist management with evaluating and/or monitoring departmental compliance through research efforts or development of system tools to aid in identifying particular criteria for review.
Additional Information:
Excellent verbal and written communication skills.
The highest level of personal and professional integrity, customer focus, and partnership.
Minimum 3 years leading and implementing change initiatives preferably within a financial services environment, or equivalent work experience.
8 - 10 years of technical, operational, and analytical experience, preferably in real estate and consumer loan servicing business environments.
Understanding of process design and engineering governance methodologies (Six Sigma, Business Process Management, Operational Excellence) to deliver fact based measurement.
Extensive knowledge of all operational processes/systems using a Best Practices approach.
Fully capable of handling business line initiatives with minimal support.
Priority setting, problem solving, negotiating, and conflict management skills.
Functional, technical, and operational organization skills required, including the ability to develop strong alliances at all levels within the organization.
Sound decision making skills that demonstrate originality, flexibility, and resourcefulness.
Action oriented; Ability to adapt to change and implement quickly based on overall direction and needs of the line of business and the bank.
High quantity producer and ability to manage multiple priorities and commitments concurrently.
Strong computer skills utilizing applications to include Microsoft, Web, and bank related applications.
Stay abreast with industry trends.
The highest level of integrity, customer focus, and partnership is a minimum standard requirement.
Requires ability to work independently.
Ability to coordinate and direct activities of others.
Typically requires a Bachelors Degree in business or other equivalent experience.
The above statements are intended to describe the general nature and level of work being performed.
They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business.
We do not discriminate in employment decisions on the basis of any protected category.
A conviction is not an absolute bar to employment.
Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions.
Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made.
Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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