Business sales/customer service professional.

MIKE MERCADO


6605 W. LARIAT LANE. Phoenix, AZ 85083
cmercado11@cox.net
Phone: (623) 594-2696
Cell: (602) 339-3129


( Professional Summary )
15 years sales service industry. 6 years call center experience. 5years customer service. 4years appointment setter.


Business sales professional, Award wining, Business savvy, Client focused, Results oriented.


( Core Qualifications)


MS Office Suite, Outlook, Inter-Tel – Web-base, Campus 2000 Software, C RM system processes,
Client assessment and analysis, Negotiate Agreement, Able to adapt to new technology with ease,
Problem Resolution.

Results-oriented, Extremely organized, Client-focused, Process implementation, Self-motivate,

( Experience )


ï‚· SELF-EMPLOYED/OWNER, 01/2008 – 05/2013
MM Enterprise Inc. – Phoenix, AZ
Created, Developed my own vending machine business.
Responsible For cold calling business owners to get machines in right locations.
And for purchasing /marketing /accounting/ customer service / Maintained serviced vending route.


Admissions Representative/Outreach Appointment Setter/Telemarketer , 06/2001 - 10/2007
HIGH-TECH INSTITUTE/ANTHEM COLLEGE – Phoenix, AZ

Provided a variety of customer services through inbound calls, outbound calls, email, and online web chats.
Serve as liaison between the customer and school. Provide specific information regarding specialized
program's and the specific requirements needed for employment in those particular fields.
Advised potential students of Career choices to help them make a more sound informed Decision
regarding their future employment opportunities. Resolve customer questions, complaints,and requests,
Provided pricing on information, and process applications. Educate customer to sell them product and service
Maintained enrollments through effective-follow-up Procedures. Accurate record keeping in regard to leads
and activity. Telemarketing Calling prospective students to set appointments, for Admissions representative
to interview Candidate for possible enrollment for career planning session.


ï‚·Corporate Accounts Sales Representative, 05/1997 – 04/2001
CAMPBELL SALE'S CO – Scottsdale, AZ

Manage Corporate accounts with retail store buyers at corporate level on sales of new product line.
Frequent Contact with store managers for promotional sales of new product line in stores.
Responsible for in store selling of new product lined for distribution and end caps of new product.
Supervising four part-time merchandiser's in maintenance of product Shelf positioning resetting
Campbell Sales products and maintaining shelf position and appearance.

Education Horace Mann High School High School Diploma Business College 2 yr

  • ID#: 70268
  • Location: Phoenix, AZ , 85083

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

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