Customer service

Ebony Moore Claims Representative 7214 s 2nd Glen ave - Phoenix, AZ 85041 ebony_moore25@hotmail.com -4802719411 To apply the skills of credit customer service and collections in a rewarding career. Work Experience Claims Representative Wells Fargo January 2009 to September 2012 Incoming and outgoing calls from customers on fraud, non fraud and compliance claims. Debit card disputes, along with checking account inquiries. Main duties are processing credits, reversing fees, manually disputing claims. Collector 2 Periodically using a dialer system and manually working accounts 1-120 days delinquent. Skip tracing, collateral protection insurance adjustments, processing payments, granting extensions, pulling and reviewing credit bureaus, a long with removing accounts from repossession were everyday tasks. Collector 1 Inbound dialer on accounts 1 to 30 days past due. Duties included taking payments, inputting extensions and finding other remedies to bring the account up to date. Third Party Collector Liberty Point - Tempe, AZ April 2007 to January 2008 Collecting on charged off and out of statue department store cards, credit cards, and auto loans. Manually working a portfolio, using skip tracing tools, reporting accounts to legal, while following FDCPA and state regulations, were everyday tasks. Objective was to cure accounts with total amount due payments, prepared settlements, and other alternatives to meet client needs. Strengths and Skills Coach-able, reliable, and good with people in high or low volume environments. Proficient in Microsoft Word, Word Perfect, Windows XP, Outlook Express, and other programs. 35wpm, multiple phone lines, clerical, and data entry. Production and customer service oriented. Education BBA in Finance University of Phoenix - Phoenix, AZ

  • ID#: 71992
  • Location: Phoenix, AZ , 85041

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