Medical Biller, Collections, Cash Posting & blalancing/Receptionist/Admin Assist

Vanessa L. Venegas

2529 West Cactus Rd Apt 3043, Phoenix, AZ 85029   Tel: (602) 999-6500 ∙



15+ years Customer Service/Administrative Assistant experience, to include 11+ years in the Finance, Medical and Construction Industry.  Ability to multi-task in a fast paced customer service/call center/medical and construction environment while focusing on meeting set guidelines and expectations.   Detail oriented with the ability to manage multiple activities, prioritize workload and projects simultaneously and to bring issues to resolution to meet timelines set.  Independent thinker with the ability to apply procedures and processes at all times.  Fulfill Leadership functions with managing workflow, assigned duties, projects and tasks.   Possess strong verbal, written and interpersonal communication skills. Effectively respond to written inquiries both on routine and non-routine matters via demonstrating excellent customer service phone skills and written communication skills.  Ability to build strong partnership with internal and external customers.  Expert in internal quality control and keeping abreast of changes/updates.   Proficient in Microsoft Office. 


Professional Experience


Administrative Assistant                                                      September 2012- May 2013 
CORE Construction, Inc-Phoenix 

  • Responsible for answering phones 
  • Greet and assist clients and visitors
  • Scheduled and prepped conference rooms for meetings and contract signings
  • Developed, organized and maintained a concise record of all office files 
  • Data Entry into Viewpoint Software or Excel Spreadsheets
  • Create Transmittal's and Close-Out documents for Warranty Books 
  • Shipping packages through 
  • Receiving, distributing, and sending out mail 
  • Update Project information and Sub-Contractors information 
  • Assist with training others


Administrative Assistant                                                       June 2012-September 2012 
Brookdale Senior Living


  • Assisting community guests and visitors 
  • Responding to all inquiries about the residence 
  • Performing administrative support tasks for residence; answering phones, recording and routing messages to appropriate person 
  • Receiving and distributing mail 
  • Typing general office correspondence and/or entering information into computer 
    Other duties as assigned 








Patient Financial Services                                                      May 2009 – June 2012

Dignity Health – Phoenix


  • Process CHW patient accounts in an efficient and timely manner with regard to lockbox payments, electronic remittance and refunds
  • Perform cash application functions and processes relevant to the Patient Financial Services area in order to expedite the application of all funds received on patient accounts
  • Maintain thorough and detailed knowledge of collection laws and third party payer claims processing
  • Use strong problem solving skills to reconcile suspense accounts
  • Coordinate all insurance benefits, rejection/denial processing and appropriately post information for collection and follow-up activity
  • Responsible for cash balancing, reconciliation of bank deposits and communication between internal and external customers
  • Cross train in various areas of processing in regards to unclaimed properties, refunds, adjustments, research, reconciliation, payment posting, correspondence posting and scanning


Administrative Front Office Coordinator                                January 2007- May 2009

Panattoni Development Company, Inc


  • Greet and assist clients and visitors
  • Answered Telephones and made sure they were directed to the correct associate in a call center environment.
  • Scheduled and prepped conference rooms for meetings and contract signings
  • Maintained office supplies which included business cards, stationary, and  marketing flyers
  • Coordinated pick-up and deliveries
  • Managed and processed accounts receivables and payables
  • Developed, organized and maintained a concise record of all office files
  • Coordinated travel arrangements/ reservations for the VP of the company
  • Implement and prepare marketing packets for prospective clients



Internet Account Specialist / Loan Processor   June 2006 – January 2007

Wells Fargo Home Mortgage/Account Temps                                                                      


  • Used company systems such as EDM and ACAPS to process financial account information for customers for Wells Fargo Mortgage.
  • Answered any complex questions regarding customer inquiries on their individual accounts – call center
  • Ordered titles and deeds from vendor websites
  • Thorough understanding of deeds and titles
  • Prepare documents for Underwriter, such as values, income and validity of deed/ownership.











Front Office Medical Assistant                                                January 2005 – June 2006

Institute for Bone and Joint Disorders


  • Accessed company scheduling system to check patients in for appointments and schedule their follow-ups
  • Processed patient insurance information to submit all co-pay or deductible payments
  • Maintained and filed all patient records
  • Helped with the transition to electronic medical records
  • Requested and processed referrals for new patients from their Primary Care Physicians
  • Schedule appointments for multi-physician office


Patient Account Specialist                                                November 2002 – August 2004

Anesthesia Alliance


  • Processed all hospital charges and office visits for several doctors
  • Maintained account receivable information and collected any outstanding balances from patients or insurance companies
  • Kept accurate records of all payments made or received on a weekly basis
  • Assisted patients with setting up payment arrangements to bring negative accounts current



Office Manager                                                                      May 1998 – November 2002

Eaton Veterinary Laboratories


  • Worked directly with the President of the company to ensure monthly, quarterly and yearly reports were complete and up to date
  • Researched any billing inquiries or discrepancies and kept a concise log in the company database
  • Maintained all employee files
  • Processed payroll and bonuses
  • Scheduled hours and duties for new and existing employees
  • Assisted customers with phone orders or inquiries on their accounts




Associate of Science in Business – Phoenix College, currently attending




References – Upon Request



  • ID#: 78028
  • Location: Phoenix, AZ , 85029

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

Look Who's Hiring!

Medical Billers/Collections Specicalist
Tempe, AZ Robert Half
Medical Biller/Collections Specialist
Tempe, AZ Robert Half
Third Party Medical Biller
Tempe, AZ Kforce
Full Cycle Medical Biller
Phoenix, AZ Robert Half
Medical Biller
Tucson, AZ Robert Half
Medical Biller/Work in a great office environm...
Tucson, AZ Robert Half