Office Management

Susan Smith

4750 East Union Hills Drive, #2080, Phoenix, Arizona 85050 ∙ (480) 235-5602





Summary            Dedicated and skilled professional with a versatile administrative support skill set developed over 15 years of experience.  Areas of expertise include:


  • Customer Service
  • Organizational Skills
  • Relationship Building
  • Quality Control
  • Multi-Tasking
  • Managing Priorities to Meet Deadlines



Experience         PlanetOne Communications, Scottsdale AZ                        May 2003 to Dec 2013

Commission Manager/Office Manager

  • Prepare and process monthly commissions  from more than 55 telecommunication companies utilizing the RPM system
  • Provide monthly/quarterly/annual reports summarizing commissions for over 170 agents
  • Manage and audit several mil in monthly commissions; during these audits recovered over $150,000 in unpaid revenue
  • Handle inventory management, dispute management, allocation management and carrier management
  • Participated in implementation of RPM application, creating efficiency resulting in significant increase in productivity (from 3 full-time employees to just one, saving over $75,000 per year)
  • Audit monthly telecom orders to ensure the revenue matches each order as well as confirming the correct percentage is paid to the company for each carrier
  • Manage all vendor and service provider-related activities
  • Maintain all office files, including telecommunications contracts and vendor files
  • Build and maintain solid relationships and customer service with agents around the country
  • Adapt monthly to new processes and changes with commission plans or structures of new Telecommunication companies


Level3 Communications, Denver CO                                      July 2002 to November 2002

Fleet Administrator (as temporary employee)

  • Managed fleet of 250 vehicles for telecom technicians
  • Maintained vehicle information, maintenance records and licensing/insurance detail
  • Administered vehicles in fleet management system database


General Dynamics Corporation, Colorado Springs CO     November 1998 to August 2001

Executive Admin

  • Maintained Marketing Manager’s calendar for all meetings and events
  • Coordinated events for marketing programs as well as all airfare and lodging for guests
  • Reviewed and audited expense reports for the sales representatives and coded for payment
  • Assisted with creation of new policies for department



Skills                    Proficient with Microsoft Office (Word, Excel, Outlook) and RPM system.  Also familiar with Telecom vendor software applications.

  • ID#: 78997
  • Location: Phoenix, AZ , 85050

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