Customer Service

Rosa Cano

rosamariacano1@yahoo.com  602-575-7684

 

Objective

To obtain a position that will let me utilize my Sales skills.

Qualifications

  • Excellent time management skills and verbal communication
  • Exceptional negotiating skills and strong persuasive  manner
  • Detail oriented, self-motivated and work great under pressure
  • Exceptional relationship-building ability and with customers and staff
  • Outstanding ability to control inventory and money spent and other property book keeping.
  • Able to compile and prepare reports and documents utilizing company specific software
  • Good Computer Knowledge and ability to learn and use relevant computer software and new programs

                              

Employment

 CIS Management Specialist           Chicanos Por La Cause ,       Phoenix, AZ      12/1995-012/1996

Management

ü  Recorded all federal spending for various departments

ü  Bookkeeping for Small Business Loan Department

ü  Responsible for check disbursement  for accounts payable

ü  Kept filing system of all Departments within organization

ü  Managed accounts receivable for Tempos property

Sales Consultant                            Direct Marketing Service, Phoenix, AZ        06/2001-08-2002

  • Customer Service - Provided customer service to individuals and businesses and routed calls to proper team
  • Data- Entry -  Inputted all information of potential clients
  • Management – Verified credit cards and all information received by new customer
  • Sales Representative -  Took proper classes and promoted to Sales department where I met and exceeded sales goals established by lead

Business Management:                  Rosa’s House Cleaning         Phoenix, AZ         04/2007- current

      Marketing -  Responsible for soliciting business by creating fliers and business cards

      Customer Service – Greeted and met new individuals for business agreements

      Accounts Receivables -  Maintained all money received and reported all income earned at the end of the year

      Estimator -   Gave quotes on work to be performed and things needed

      Negotiation -  Came to an agreement on prices for particular site being considered for work 

 

Education

Computer Skills Institute                                           Certified in MS Word, Excel, PowerPoint

Computer Skills Institute                                      Certificate in Quick Books, Typing, Ten-key

Phoenix College, Phoenix, AZ                      GED

O.I.C Phoenix, AZ                                             Administrative Clerk

Gate Way Community College                   Customer Service and Computer Software Training                                                                                                                                                         

  • ID#: 79567
  • Location: Phoenix, AZ , 85009

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

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