Customer Service/Receptionist

Shatonja Hollins 

shatonjahollins@gmail.com

(623) 204-6486

8636 W Monte Vista Rd, Phoenix, Az 85037

Summary of Qualifications

Qualified Customer service rep/Data entry with 5+ years in a fast-paced environment. Personable and professional under pressure. Call center rep versed In customer support in high call volume environments. Superior computer skills and telephone etiquette. Customer service rep/Data entry excelling at customer satisfaction and retention. Pre and post sales support specialist. Flexible and hard working in deadline driven environments. Customer service report driven to exceed sale goals and build long term relationships with customers. Delivers positive experiences through high quality customer care.

Skills

*Creative problem solver *Exceptional Communication skills *Ms Windows proficient *Quick Learner *Proficient In cash management *Shipping and receiving Professional *Multi line Phone talent *Customer oriented *Strong customer relations *High level of Accuracy *First aid and CPR Certified *knowledge of Behavioral Disorders *Certified in early Childhood Education *Food handling preparation *Word Processing *50-80 Woman Typing speed *Flexible *Maintain Confidentiality *Works Well under pressure *Friendly and likeable *Dependable *Detail oriented *Skilled in call center operations *Strong Problem solving aptitude

Experience

Teacher

Tutor Time, Goodyear, Az 6/2011 - 6/2013

teaching and assisting children with their daily learning skills

Receptionist/Data Entry

United States Aluminum, Phoenix, Az 85043 3/2009 - 6/2011

*Answered an average of 50+ calls per day by addressing customer inquiries, solving problems and providing new product information.

*Greeted customers entering the building to ascertain what each customer wanted or needed.

*Described product to customers and accurately explained details and care of merchandise.

*Politely assisted customers in person and via telephone.

*communicated with vendors regarding back order availability, future inventory and special orders.

*Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shopping problems.

*Scheduled weekly inventory pickups and deliveries with vendors.

Receptionist/Clerical

One Step Closer, Glendale, Az 8/2006 - 3/2009

*Politely assisted customers in person and via phone.

*Answered calls and addressed customer inquiries.

*Handled a heavy flow of paperwork.

Group Home Facilitator

The Tungland Corp. , Phoenix,Az 6/2004 - 8/2006

taking care of teenage girls with developmental disabilities.

Education

Pharmacy Tech , Estrella Mountain community college, 01/2011 - 03/2014

Banking and Finance

Metro Tech High school, 03/2004 - 06/2004

Diploma

Maryvale High School , 08/2000 - 05/2004

Certifications

Banking and finance, 26/06/2004

10-key, 26/06/2004

  • ID#: 80032
  • Location: Phoenix, AZ , 85037

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

Look Who's Hiring!

Call Center Customer Service Representative (T...
Phoenix, AZ Cox Communications
Claims Customer Service
Phoenix, AZ WellCare Health Plans Inc.
Customer Service Lead - Athleta - Kierland Com...
Scottsdale, AZ Gap, Inc.
Customer Service / SAP
Phoenix, AZ Kforce
Customer Service Representative Team Lead
Phoenix, AZ Cognosante