7144 West Hollyhock Street
Phoenix, Arizona 85033
I am a friendly, outgoing individual who would like to utilize my skills to obtain a challenging position and grow professionally. I have employment experience as a data entry clerk, secretary, warehouse, clerical, cashier and working with individuals with disabilities. I work well with others and I am eager to learn new tasks.
Receptionist/Office skills, Interviewing skills, appointment scheduling, oral and written communications, switchboard and customer service. Bilingual Spanish/English, Data Entry/10 key certified. Retail and Cashier Experience. Cleaning Experience and Warehouse including shipping and receiving. Incentory knowledge. Case Manager for individuals with a developmental disability both adults and Early Intervention. Caregiver for individuals with special needs.
High School Diploma
Office/Data Entry Certificate
Total Transit/Discount Cab
Customer Service Represenative
Answering all incoming calls for dispatch department. Input customers information into the system and dispatch a cab to proper location. Verify all jobs entered. Submit all medical transportations into companies database. Answer all of customer questions and concerns. Direct customers to proper departments. Meet all of the departments statistics. Assist other coworkers with any questions or concerns. Assist all Bilingual customers.
Starcrest Products/Oct. 2006 – Sept. 2008
Data Entry Processor
Inputted client information and catalog orders into companies excel database system.
Verified all orders and distributed them to proper departments. Completed company’s yearly inventory. Attended all events and proper training. Complied with all order in a timely manner.
State of Arizona/ Department of Economic Security/ June 1997 – June 2006
Division of Developmental Disabilities
Human Service Worker III
Interviewed and determined eligibility of children birth to 3 years of age with developmental disabilities for proper services. Assessed client needs, coordinated and authorized proper services. Completed Individual Service Plans on each client and maintained proper documentation in client files. Provided resources to families and served as advocate.
Human Service Specialist I & II
Provided Case Management for families of individuals with a developmental disability. Coordinated Individual Service Plans for each client. Provided Behavioral Health Support, Crisis Intervention, therapies and monitored proper services. Inputted all client information into a database and maintained proper documentation in client’s files. Mediated and coordinated referrals for residential placements, day programs and schools. Attended all meetings with proper agencies and served as advocate for the Family.
Secretary/State of Arizona/Department of Economic Security
Secretary for Personnel Office. Scheduled appointments for potential new employees and conducted orientations. Prepared all necessary paperwork and logged all forms into personnel database. Transcribed a variety of personnel documents and maintained proper files. Answered all personnel calls and employee requests. Assisted switchboard for the front office answering and directing multiple phone lines to proper departments. Greeted all visitors and assisted them. Inputted Merit Raises into excel for each employee and ordered necessary supplies for the office.
References: Upon Request